Customer Testimonials
Just bought a set of pedals. Friendly and helpful employee....
Big number of your organizations TREK dealer service stores in OKC/Tulsa/NW Arkansas area....Perry Gray always gives me prompt support and very good service at your OKC shop on N. May Avenue..He deserves a free vacation trip paid by your owners/dealer..
You guys are simply the best. I love just coming in your store to hang out and I always learn something.
The staff is always enjoyable to work with, very knowledgeable.
The staff at Phat Tire has been exceptionally helpful. I personally prefer to do my own work on my bike and whenever I’ve had questions, they’ve coached me through whatever issue I was working on. I waxed my chains, changed the headset, and bottom brackets. I also went tubeless and was able to do all of it myself. I made several visits to the store and a few phone calls and they helped me every time. Even though they may not do the work on my bikes, I purchase most of my parts and consumables through them. When I decided to buy an electric bike for my wife. Phat Tire was the obvious choice.
Always great to deal with
Friendly staff. They got my tire changed when it was unrepairable and got me back on the trails and saved the day.
Seth's at the shop in Bentonville now!
VERY knowledgeable, helpful and friendly. Even provided insight on trails and rides. HIGHLY recommend. Thanks guys!
Not only did you fit us in for a brake repair so we could get back on the trails quickly, but also gave support and advice to our 13 year old about a drop he had been dreaming of hitting. Your help gave him the courage to drop the hammer and he couldn't be prouder. Thanks for such great customer service!
Great service as always. David was very helpful in selecting a bike for my daughter.
This is the local bike shop that every town in America should have. They are so enthusiastic about bike riding. They dedicate their days to helping the consumer purchase, repair, or rent a bicycle. Every employee I have encountered goes out of their way to see your needs as a customer are met. Twice in the Rodgers location, I have come in with a bicycle that needed something. Both times there were two employees in the store and they both stopped everything they were doing to accommodate me. For 23 years I owned a customer service business and strived to give the best service I could. So when I find a business that gives that same kind of service, I’m really taken back because it’s uncommon. Thank you guys so much
Exceptional customer service.
Phat Tire did an awesome job on my bike and my grandchildren’s bikes. They are friendly, reliable and knowledgeable!
Very knowledgeable staff. Takes the time to answer questions. Great Customer services skills.
I was helped by David when I went into the store. While my purchase was not large (a seat and two tires) Dave took a lot of time with me talking through various options, prices, etc. He was also very personable, and we carried on a nice conversation. I will certainly go back to Phat Tire, based upon my recent experience and complement them on having people like Dave on staff. This is becoming a bit of a rarity these days. John Doyle
Good brands friendly staff and service.
Phat Tire has been the best! I have been using them for the last 3-4 years and they will continue to be my cycling home store
Coming down from Kansas City this is the second time this shop has saved my butt making sure my bike is up and running properly. Great bunch of guys always willing to help out. Much appreciated. Will be back again.
Great prices for great quality products.
Easy to order and pick up. And quality priducts
Friendly service and good prices.
always have a pleasant experience at the shop I Bentonville.
I try to shop locally, but a lot of times folks are just rude. Your employees were very professional. Thank you and Merry Christmas!!
The guys at the shop were very helpful when placing the order for our kids' new bikes! Communication was great and the bikes came in and were assembled super-fast!
Ryan and his staff at Phat Tire Bike Shop in Edmond were amazing. They were very informative and helpful with my decision on which bike would be the best fit for me since I am new to the gravel biking world. I would recommend this shop for all your biking needs big or small.
Lisa
Everyone has been very accommodating and provided the best customer service you could ask for. They do very good and very prompt work.
Very informative and helpful!
Very friendly! Answered my questions and showed me exactly what I needed!
Attentive and customer service focused.