Customer Testimonials
The service staff was fast and thorough. They fixed my brake issue and had me back on the trail in less than 30 minutes.
Well, my wife & over the years, have shopped other reputable Bike shops, yet we have purchased four wonderful Treks Bicycles from Phat Tire. The techs are very helpful & knowledgeable, as well, they ride! Just yesterday I had stripped a metric bolt on the seat collar where I could not loosen for installing the seat. Mark worked on it for some fifteen minutes and fixed the issue. I learned that I was not using a Metric Allen wrench. He said no charge, yet I graciously added to their tip jar. Phat tire is just our choice for all things bikes…
Knowledgeable, friendly staff. Welcoming environment
I was so impressed with how professional, knowledgeable, helpful, and flexible the team at Phat Tire was. I brought them a project that, to me, seemed complicated and they were able to handle it with ease. I gave them my wants and budget they were able to send me a quote within hours, then were willing to shift gears and make changes as my budget changed. I was able to hop on my bike and take off, and it felt brand new!! I’m so excited to take on the road ahead with my new setup and I’m confident that I’ve made a new relationship that will keep me racing for a long time!
When I walk in the shop feels cozy and comfortable with a big window and sometimes Brady the dog is there to play with.
There's been a mix-up with a small part ordered from an Ebay seller and i know the Phat Tire boys will take care of my bike.
Josh did a great job of getting to know me and what i was looking for in a bike. He didn't pressure me, but listened, and he ordered the bike i was interested in even though i had not asked him to our committed to the purchase. When i came back to ask him to order, he said "is on the way." Great young man. Knows his stuff. A pleasure to do business with. Shane put the bike together while I watched, explained things while he assembled. And answered any questions. All-in-all the experience was great and I'm happy to find my new bike shop. Thank you guys.
David was very knowledgeable about the products we purchased and he took the time to answer our many questions and made wonderful suggestions. It was a pleasure doing business with Phat Tires in Rogers!
The guys tried real hard to get my back wheel off. It was a pain. They stuck with it and figured it out and I was able to join my friend for a ride
The staff is very helpful and knowledgeable!
Great inventory and men that know their product. Don't try to push anything...just try to understand your use and style to fit you accordingly
Great staff, great bike shop!
Employees are great.
Very professional and was knowledgeable.
Service tech worked me in to prevent a return trip from Ada.
Friendly knowledgeable service is what make Phat Tire a great shop. I've bought bikes, clothing, other accessory items and had them work on my bike/s and their advice has always been helpful. I also really appreciate when they have been involved in bike-positive initiatives in our community. I have recommended them to friends and will again.
Great work and customer service. Will be back.
Wonderful and patience service, felt extremely comfortable and confident when purchasing my first bike.
Everyone we worked with was exceptionally helpful.
Roth - gave us a super deal on our purchase
Thomas - great tech setting up the Catrike
Adam - making sure he addressed all our concerns & delivering everything we bought
Marcus - who we had been talking to on multiple occasions over 2 months about the Catrike.
These guys really sold us on your service. You have a 5 Star team. Could not be happier.
Work was done quickly as they promised.
Staff was very courteous and knowledgeable. I walked in and they solved/repaired my problem in about 20 minutes.
Friendly helpful team who share their advice and knowledge. I regret I messed up my bike order. I’ve managed somehow to have lights and pedals delivered to the store and my bike appears to be coming to my home… I was intending to let them finish building it for me!! I must have got confused because Adam gave me a quote for it all and I found it cheaper to order directly. I was glad I could get the right helmet and other bits at the store though when I visited.
Good people and Quality products at a fair price
Great interaction and fixed me up
Great people
Great group of people. Fast, friendly and reliable service.
Had a great experience at Phat Tire. Knowledgeable and friendly staff were super helpful in figuring out the right bike for my 6 year old.
Kevin is very knowledgeable and will take the time help you find the right bike for you!
The employees were competent and very reaponsive.
Fantastic salesperson. If you are a beginner looking to get into cycling they will help you get the right selection.
Always friendly and knowledgeable staff, never pushy.