Customer Testimonials
Amazing staff.
Extremely friendly and helpful staff.
Very friendly and helpful. Great customer service.
Knowledgeable and caring staff
Super friendly and very helpful staff. They answered all my questions and never got annoyed when I was asking over and over what I’m sure they thought were simple things to comprehend!! They let me try multiple bikes and made sure I had the right bike for me! Thank you I’m so excited to join the MTB family.
Very friendly, provide you options
Super helpful staff and knowledgeable
On Saturday February 17th, 2024, I broke a spoke and with it a tiny chunk of my rim came off too. Limped over to Phat Tire and luckily I was able to get my bicycle into their service department immediately. Bicycled away with my new wheel for a great price in less than an hour. Thanks Phat Tire!
Ben was great and very patient with us. We appreciate all the help dude!
Good sales and service people.
Carson and Kevin are very knowledgeable about taking care of my bike. They also provide suggestions on upgrades which are helpful in my decision making.
It’s always so easy to pop into the Broken Arrow location for tools, gear, & advice. The people are super nice, informative, and helpful with anything that you might need. Service is always quick and done very well!
Fast and friendly service.
Friendly knowledgeable staff, the products you want and need, capable technicians that get and keep you on the road, all in one convenient great location.
Great customer service and advice for a new biker
Friendly amd Fast service. These guys are always so helpful and knowledgeable. Always a pleasure whenever i’m there.
Great customer service and easy to deal with
Staff was extremely helpful and knowledgeable as they provided detailed examples that helped me make the best bike selections for my two boys! They also worked behind the scenes to get my second bike locally versus having to wait for it to come in from the supplier. So thankful for the smiles they gave my boys and the memories that will be made!
affordable and friendly service!
You guys are great all around. Super friendly and helpful. Wouldn't dream of taking my bike anywhere else!!
The customer service was outstanding! Adam was so knowledgeable, friendly and just all around great at explaining and educating us on the bicycles that would meet are needs. To make things even better, he was able to get us our bikes way ahead of schedule. Thanks again for the amazing service and product.
Thanks Jeremy Seauve! My bike is working great now
Super kind folks here.
Seth was a great help in understanding tubeless for road bikes.
They fixed my bike on the spot, to get our group back on the trail fast! Thanks Phat Tire!
Sales experience was great, wasn’t over sold, kind staff, knowledgeable, all the things you’d want in a bike sales experience. My dad ended up buying a carbon domane in broken arrow after I told him I had a solid Experience at the grand and May location.
As far as my checkpoint goes, it does all the things I need it to. Super proud of my purchase. Excited to get some miles in this year. I was looking at a domane at the 1Phone number removed price point, but didn’t want to wait until April or May. Was recommended the checkpoint, and was glad it was suggested.
Seth at the Bella Vista store is great!!!
Thanks for everything God bless you always good service
The people working behind the counter were great. I traveled to Ft. Smith for business with my company (ArcBest). Brought my Mtb bike and forgot my shoes. Both of your guys found me a pair of shoes that fit and installed the cleats perfectly. I was off and riding some of Arkansas best trails and very happy with my new shoes!
Price, location, quality of products and services