Customer Testimonials
I was there to fix a tire and then BACK because the back one blew on the way home. Everyone there was incredibly friendly and helpful, and Finly (my pup) sure enjoyed all the love he got while we waited! You've definitely got a customer for life. Top notch service!
Great service that is friendly and very fast
The service is unmatched. I’m not an expert, but appreciate the talent and care, including the simple explanations the staff provide me. When I leave I feel like an expert. There is no place else I go for my skis or bike.
Tire repaired in a timely manner...
Friendly and knowledgeable salesmen
Quality products and great service! However, the products are spendy!
Consistently great customer service from Bill, Dax and the entire team. Really positive atmosphere at the store as well. I always enjoy being there.
If IMT doesn’t have what I need, it can usually be ordered in so it’s become my primary source for outdoor gear for a wide range of activities.
Easy purchase and fast shipping
Very easy site and fast turnaround, great prices, what more do you want?
Great job on my bike!
Great product variety and you even have my size (a fairly atypical 30 or 31 waist and 34 length. i dont often find that. Staff are also great. I really love coming in to the store.
Great customer service. I had problem purchasing online so I called and they were very helpful and resolved the problem right away. High quality products as well.
Great customer service from first phone call to actual delivery of my bike. Detailed instructions on the bike, size adjustment and accessories installed. Two week and 6 month inspection check.
Mechanics know what they are doing, do not try to upsell, and are friendly. I've purchased 3 bikes in the last 2 years, and will choose IMT over all the other shops.
Very accommodating and friendly
Great product lines. That Idaho vibe. Friendly competent and easy going staff
My wife is very happy with the e-bike she purchased and the customer support and service is very good. Ryan, Danny, John, Emma, Morgan etc. were there to help. Thank you
Quick service. Spent time to answer all my questions about ebikes. Very knowledgeable & helpful.
Thank you for being vaccinated and wearing masks.
Great service!
Every time I’m in the store, I appreciate the associates care and expert help! The staff are great!! We love to shop and support our local stores.
Very helpful and friendly staff!
My sales person was able to tell me about the bikes and gave great suggestions. All staff was helpful.
The product is great
Customer service is excellent
Christos Angelopoutos was outstanding to deal with. He is certainly an asset to your store and company
Excellent service, easy to use website allow seamless access to their fine product line. Always a pleasure to sop there.
Customer service and expertise
Emma deserves kudos.
1) she totally rolled with my trans feminine daughter. Was careful with pronouns and super helpful. I can’t tell you how nice a change that was for my daughter.
2) super helpful with my 3000 fast questions about bike racks.
Ryan and Emily (I think it was Emily) were both wonderful. Very informative, professional, and friendly.
Thank you for valuing excellent staff demeanor and smarts!
Have a great day.
Friendly people, local shop, knowledgeable, goes out of the way to be thoughtful and answer questions, good stock and choice of items.
Everything!!! Love love love!!!!