Customer Testimonials
Purchased the Trek DS4, very smooth riding bike. Service team was accommodating in answering questions regarding the bike and potential changes; like tires and tubes.
Rusty helped us figure out what roof rack configuration we needed and had us on our way in no time.
Needed a brake cable replaced. Their online scheduling service was awesome, they ended up getting me in several days before my appointment, and did the work quickly for a great price. Very happy with the experience!
Fast processing and shipping
Great experience in buying my bike. I am handicap and needed something to help me move around. also needed a better bike to exercise my Husky. i've been looking at different bikes on the internet for a few months but really didn't know what to buy. So I decided to try to buy it locally . I called another store in meridian and they didn't carry ebikes. then i called Intermountain Touring. Sean was very helpful in answering all my questions and concerns. I finally tried a couple of them and fell in like with the lighter Townie.
Main reason is my bad back cant handle much weight..
I then took it back and had the gears modified to make it go a little faster and fit my ability.
There great at helping customers get what they want and need.
I will recomend them to everyone.
The shop guys did I a great job on a hub rebuild. I'll be back soon. Tx
The guys were efficient in getting my bike repaired...much quicker than I expected!
Emma was amazing and answered all my questions
Knowledgeable and friendly staff. Good bike selection and excellent bike maintenance service.
Customer service!
IMT had the item I was looking for at a reasonable price. Shipped quickly (arrived sooner than expected) and was received as expected. Great doing business with you.
Great selection and fast response/delivery!
It was exactly what I needed and I couldn’t find it anywhere. It was shipped very quickly and included a personalized note with my name spelled correctly which is very unusual
Go Pokes!
All the staff were very knowledgeable and helpful. They went out of their way to make sure we were taken care of. We bought two bikes and made the purchase on Sunday afternoon and returned on Monday after the the second bike was put together. Due to my with schedule we couldn't make it to the store until just before they closed. We ended up buying some accessories and they installed them on the bikes and made sure we test drove them before we left. Three employees stayed about 45 minutes after closing to make sure we were taken care of. I was sorry that they stayed but so thankful. All three of them didn't complain one bit and said they were happy to help. This is the second bike purchase from the Meridian store over the last 6 years and I won't hesitate to come back again! Awesome shop!
This is interesting....not sure about that Bill guy though.
Help is of expert level in regard to biking and technical options to consider for purchase. I have never felt an "upsale" effort from this team. I have purchased a few bikes from this team over the past six years and satisfied with each.
My last purchase was a bit unique in the sales process as i purchased two children's bikes via phone. I bought two Treks Predator versions a 12" and a 20" 7 speed.
There were some pricing options with colors and being a phone purchase it would have been nice to have the help navigating this. There were a couple of lesser cost options and I still may have made the same purchase, however, i didn't know about them until I stopped to review the website. Just a tip for helping the buyer to understand the options.
Love the brands, and the staff is always helpful!
The customer service, and knowledge of employees was excellent. The store aesthetic was very pleasing!
I like the friendly and we'll informed crew. They know about anything outdoors. The store always has a wide array of hiking, cycling, clothing and many other inventory supplies.
Bill Davis was wonderful to work with. He was able to work with us to track down the bikes we were looking for to start our building bike share program. He was very responsive and incredibly helpful. Thank you for your great customer service Bill!
Lots of inventory to choose from, but the best part was the customer service. Absolutely loved the above and beyond service by the employees. I just felt incredibly comfortable to ask all the questions and get all the answers. Will highly recommend.
The staff was very knowledgeable and helpful. They could relate to my needs and interests allowing me to select the best products. They also took the time to contact the manufacturer to confirm the product availability as well as product information.
Great salesman and service!!
Fast, friendly, and knowledgeable.
Sales rep knew what I wanted, showed me a large variety of options and then wrapped it up in fun ‘map’ paper - it was a great experience as always!
So happy you had the product!
So happy (I think his name is) Braxton help connect me to the right person to place the online order!
So happy to connect with Amanda and process the purchase via email!
So happy to share my bike adventures with my fur baby using the Electra Basil Pet Carrier!
So happy!
Great customer service!
Very friendly staff, very knowledgeable about all the products, helped us get the best bike!
I like your mens clothing lines and camping and bike acessories!