Customer Testimonials
All the bontrager products that are hard too find everywhere else
Amanda was an absolute jewel to work with! I ordered a gift card for my son and Amanda cheerfully, efficiently and conscientiously executed my request although I made multiple mistakes trying to place my online order. She was very helpful, Extremely friendly yet professional - an exemplary employee!
Friendly efficient service
Fast, reliable
Love my bike helmet visor. Easy to use website and fast shipping. Good fit, well made...great sun protection. Thanks!!
IMT is a great place to shop. I am actually really surprised that John remembers me and what Bike's I have purchased every time I come in. I don't even see myself as a big-time customer, but people in the building treat me like I belong there. They don't even make me feel bad for asking beginner questions on how to do something that every Mountain Biker seems to know. I appreciate the service. Thank you.
Friendly and knowledgeable
Dax was so nice to help us getting the bikes- great recommendation and tips, patient!
Excellent range of products, with good selection both in quality and in quantity. I really appreciate the Boise store staff expertise and the fact that they are really great people to work with!
Reasonably priced and quick turnarounds before the pandemic understandably slowed things down.
Just good stuff, solid selection of good quality gear.
Great product and quick delivery! Loved the little note from the employee that was tucked inside my package. Could sense the good customer service even though it was an online order. Happy to shop local and smaller businesses :)
Dax is an incredible resource. He knows his stuff and never steers me wrong.
The service department is full of some very good looking gentleman.
Always great service, selection and location! Very much appreciate your Covid safety protocols… keeps me coming back!
Great customer service, I was a first time customer and really appreciated Johns knowledge
Friendly, knowledgeable helpful people in the bike repair/maintenance area.
Excellent certificate electronic delivery
Such an incredible range of product and I got an amazing new helmet that worked awesome not only for a costume party, but for riding!
Great store and lots of cool products to choose from. The staff was very friendly and helpful.
The products are high quality and the selection was much better than expected. We were greeted and helped promptly upon our arrival. The sales staff answered questions and were patient with our decision making process.
Great selection and helpful staff!
IMT took care of my order right away. It was ready for shipping within hours.
The personal note that was included in the box made me smile. Thanks Amanda.
Danny was incredibly helpful and resourceful in getting two mountain bikes for my wife and I. He didn’t pressure us into anything and always stayed in contact with us. Excellent customer service and the friendly environment will have us coming back!
Good help from the staff
Great customer service and service on my bike. They went the extra mile to save me money and not sell me items I didn’t need. Highly recommend this place.
Prompt
Your people were very helpful with a rather unusual purchase. I needed a pair of Bontrager cycling shoe buckles. The shoes are a style that is no longer made or sold but mine are in very good condition and merely needed a new buckle. The Bontrager site indicated that your store had a set of these buckles in stock. Danny was able to locate the buckles hidden away in a drawer and then worked with me to visually assure that these buckles were indeed what I needed. I live in Salt Lake City so Amanda arranged to get these buckles on your stores on-line ordering site so that I could simply go through the order process and arrange for delivery. I had the buckles 2 days later. Great store and great people. I will recommend your store and service to anyone that might have the opportunity to use you.
Dave Soper
West Bountiful, Utah
Great products but the service is the absolute best in Boise. Thanks Hannah
They were efficient and thorough. They worked quickly on the turn around on tuning up my bike and adding gears to it. I would recommend them for all you bike needs.