Customer Testimonials
Wonderful customer service! Great selection of products!
Very efficient. I just needed a tube replaced on my bike. Folks were very friendly and they texted me when the work was completed. Our whole family shops there because of the customer service and the fact that it’s a local business.
Bike shop staff is so good to me. Love your new employee from Alabama.
Good honest mechanics.
Love the service. The people are great and very helpful
Highly knowledgeable staff that is incredibly helpful! The staff there is fantastic.
Customer service! Selection!
Really like it when the staff greets you as you walk into the store or by the main desk.
Excellent communications on the order. We we traveling through and the team made it easy.
Very friendly and timely. The service person who helped me at the bike repair center helped me accessories for my bike and possible new bikes. He was very genuine and helpful. Sorry I didn't get his name. My name is Name removed, maybe you can look up who did the final transaction with my service.
Great bike service from Danny.
Great customer service and the online order + location pick up was a breeze!
Great people
The products sold at IMT are high end quality. I have never returned anything because I was dissatisfied with the performance. I frequently take my bike to the shop and the service has always been well done. The staff is friendly and they always offer assistance. IMT is a first class outdoor store.
Great selection of products and great staff.
fantastic experience! everyone i interacted was so knowledge and kind. i looked at a few shops before coming here and they were by far my favorite!
IMT has always had a great assortment of products to support my outdoor adventures and the sales and shop staff are incredibly knowledgeable, kind and generous with their time when I have questions. If that isn't enough . . . I'm happy to head downtown and spend a few hours just staring at the new Ibis Exie that is on the sales floor.
Customer service - friendly and respectful.
I love the sign on your front door “100% of your employees are vaccinated”
We were referred to Idaho Mountain Touring by a friend. Our goal was to gather as much information as possible about ebikes so that eventually we would make informed decisions when purchasing. The young lady who assisted us was very knowledgeable, informative and attentive. She discussed all options and wanted to make sure we understood in order to make sure we chose an ebike that would meet our style of biking. We did put down a deposit on 2 ebikes.
Great selection of many different outdoor items.
I appreciate it he bike repair shop, variety of bikes & good service.
Customer service was amazing. Morgan went above and beyond. Definitely will be back for all things bicycle.
They are very knowledgeable and extremely helpful.
The staff is always on point. Friendly and knowledgeable.
Nice store, excellent service, good products
Person to person services, not interested in online shopping
Sam helped us find the perfect bike for our child! Each bike and it’s functions were explained allowing us to make an informed decision. They did not have the size we needed in that store. So Sam had one transferred from their other store all assembled and ready for us to pick it up within a couple days. We really appreciated the information packet that came with the bike explaining all the services that are provided with the purchase. It also contained information on how to register the bike with police department if it was stolen. All around great experience.
Great service friendly staffs
Bike shop guys have always been very kind and helpful. Service is always prompt. I enjoyed their course on Basic Bike Mechanics and would do it again.
Matt was efficient, helpful, and very transparent. There was no issue, quick answers, and ease of transaction as well as great guidance throughout my experience. Truly grateful for the great attitude and welcoming feel of the store as well.