Customer Testimonials
Just great products and service. Very pleasant staff!!
I appreciate that the staff is always willing to listen and give advice/suggestions. They have always been prompt and often over-deliver.
Friendly and knowledgeable staff
Close to home! Great service after purchase! Get to test ride! Shop local! Support small. Worth it! Nice people.
Everything!!!! Customer service is amazing your inventory is awesome.
We had great service, from the moment we walked in the door. We were greeted and immediately helped with our purchase, our 4-year-old’s first bike. It was a great experience. And with their trade-in program, we will be back when it’s time for another new bike.
Your team is great and always super helpful. Thank you!
Your staff from start to finish was great. They not only met but exceeded my expectations. I will be back and will steer all of my friends and family your way.
Have the products I need when I come in.
really appreciate the customer service I had in working out gift card. Great march is always in stock, nice local store
First time visiting the store and from the beginning I felt taken care of. I love my new bike. It is exactly the one I have been wanting. I received excellent customer service. Thank you!
Excellent products & excellent customer service!
Great and knowledgeable staff!
Great customer service and bike knowledge!
Easy to deal with. Downside is when I tried to order a bike from meridian location it was on backorder until March 2022. I had a look online and their boise store had it in stock. Why was this not offered as an option?
Great service , fast, way cool staff
Easy, great selection, and friendly staff.
A lot of selection. Friendly, helpful (but not pushy) and knowledgeable staff.
everything
Excellent service friendly, thorough and knowledgeable.
Emma has been incredible every time we come in. She helped fit our daughter for a bike helmet and recently made returning an item easy and quick.
Great team and great service!
Knowledgeable, polite , efficient!
Product we wanted was out of stock or unavailable on many websites, but you had them in stock
Selection
IMT has great outdoor products and always has good service. Staff is knowledgeable! It's one of my favorite stores.
Very good price, shipped quickly and charged fair shipping. unlike other online stores that rip you off on shipping cost.
Thank you, Bill
Great service, knowledgable staff, professional attitude, yet very friendly and welcoming.
They have excellent customer service...Thanks Amanda!
The quality of customer service is far beyond other bike shops. I’ve rented bikes from the Boise location on several occasions. The service team members are happy, not overly rushed, and take time to ensure the bikes are set up correctly and all terms are understood. The rental bikes are clean and well-maintained.
Employees seem genuinely happy and empowered to provide excellent service.
Inventory selection is also a plus. The stores I’ve visited are easy to shop ( no clutter) and have pretty much anything you beee to enjoy time outside, on the bike.