Customer Testimonials
I only buy gift cards here, but my son-in-law totally loves shopping at your store.
Scott was the gentleman who helped us get the accessories that we needed. He was extremely helpful and knowledgeable. Great customer service and made sure everything worked well after he made adjustments to my bike. I highly recommend this shop for anyone who is interested in excellent customer service along with very knowledgeable staff!
You’ve always done great in the 30 years I’ve been shopping at IMT!
Brian was very helpful and was a big help in finding a bike for our daughter. Excellent customer service and an overall great experience
Fast, friendly, and professional service!
Simply a great outdoor store with excellent customer service throughout.
My husband Bob and I have shopped at IMT for over 20 years, and will continue to do so.
All the sales associates and service associates are friendly, knowledgeable and helpful.
I was especially pleased with the attention and service of Zax and Hannah on the day I was there. They spent time helping me find just the right Trek eBike, and then outfitting it for my needs: different tires and pedals, fitting me for a new bike helmet. And finally, giving me instruction on how to maintain my bike to keep it working well
I will continue to shop with IMT and sing your praises to anyone who asks where I got my fabulous bike!
Cris
I bought a men’s swim trunks but got the wrong size and do not have my receipt
Am I able to exchange the size?
Great service. Friendly helpful patient. Love it.
I called and asked a question about shipping and when I placed the order at three it was shipped the same day. Great service!
Job well done. Bike rides amazing
Great customer service from all employees. Gave us ideas for local trails. Ended up canceling my back order because of the long wait time for the bike. Employees still were pleasant even when I was canceling.
Very helpful personable service.
Fast service. Easy to use website. Thanks!
Great customer service and quick shipping
Quick shipping. Nice layout on website.
Very responsive and nice to deal with
none
Very helpful I was looking for electric bike. And they treated me fairly and kindly. They had good information. The sales people were cheerful
I enjoyed the knowledgeable friendly staff who were focused on what I wanted and needed to know as person new to mountain biking. Thanks for your time answering questions providing thorough but simple and understandable answers.
Quality products, knowledgable friendly service.
Nice people at meridian store
The staff at Idaho Mountain Touring are so kind and knowledgeable. I popped in on a whim and they were able to help with what I needed. Can’t wait to visit them more!
The team at this store has been so great every time I have been there. They fixed my bike in 10 minutes and it works better now than it did before. I will use these guys for any bike needs going forward.
Prompt and hassle free service.
Great staff!!! Everyone was very helpful
Super fast service. Professional, affordable and done right.
Friendly and di what they said they were going to do. Thank you for the great service!
Customer-focused and knowledgeable staff, professional ski and bicycle technicians, and high quality products.
I really appreciate the very quick delivery as well as the personal note that accompanied the delivery. That was a very nice touch.