based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Have bike fittings
Leo is the best bike mechanic
Large store, good selection, ample inventory, and friendly workers. The salesperson that helped me was very patient and helpful, and spoke to me about all the options I had available.
Everything
Has many parts in stock but can also get them from another store very quickly.
Offers alternate ways to repairs depending on how you ride. The ask questions before recommending solutions. They don't push for things you don't need or things that could wait into the future.
Repair staff is very good from my experience.
Fast, very good service
I liked everything. Best customer service. Everyone is very kind and ready to help. Also they know what they are doing and to sell you the right and best product. Thank you.
Everything went smooth, don't get me wrong. Came for a mid-level tune up (not the basic, but not the full overhaul, whatever was in between). One thing I *wish* I could have had was more of a discussion about what may be needed during the "intake" process - questions about any minor problems/ailments that have been observed, things to check out, etc. Also would love to have had some feedback on if there were any items that may need replacing soon... It's even an upsell opportunity for you all =)
All that said, will defintely be back...
Good customer service and -considering the current conditions- fair selection of products.
An special word for Frank, who went far and beyond trying to give us what we needed
Extremely knowledgeable staff. Pricey inventory but worth it for the service and 1:1 attention.
I have bought every bike I have ever owned from Helens since I was 5 y old. And I don't live in LA anymore. Enough said.
thank you for changing the tires on my bicycle ....even though you were closed on a Monday....totally appreciate it....
Very knowledgable staff and a great selection of bikes
Great selection of bikes. Excellent sales people.
The guys I spoke to were very friendly and happy to help.
Everything and everyone was great! My son is new to cycling and he felt very good about his experience as well.
In fact, I realized after making my purchase that I had been charged too much.
I always buy Clif Bloks from you because of the 20% discount applied to a full box, with the freedom to mix and match flavors. Before purchasing the clerk confirmed that this discount still applied, but the total charge came to $42.66. The last time I bought the same item I was charged $36.32, so I believe that the clerk failed to apply the discount and I am owed $6.34.
I do not have the transaction ID but the sale is date stamped 1/23/22 at 2:30pm. I presume that the unique URL of this survey should be associated with that transaction and that Helen's can contact me via the email address to which the survey link was sent.
thank you
Great customer service. The staff are all so joyful and eager to help.
Frank did a great job of explaining the bike my son bought, and preparing it for him.
super helpful, friendly
Josh was personable, knowledgeable and patient with my daughter and I. Additionally, Helen's had the selection of bikes in stock that we wanted. It was a great experience and I truly appreciate Josh and Helen's in making this purchase an easy one that my daughter (and son thereafter) appreciate for many years to come.
Thank you!!
Friendly service but I was disappointed that I had dropped my bike off the day before (Friday midday) with the agreement that I would pick it up the next day (Sat) upon opening. When I arrived to pick it up the next day (Saturday midday) it had not even been looked at yet. It was only a front tire tube replacement and the rep fixed it quickly upon my arrival, but the expectation was that it had already been done. A bit disappointing but fortunately I had the time to wait.
Friendliest and most knowledgable staff around. I wouldn't take my bike anywhere else.
I like Trek bike. Helen's Cycles customers service pay my attention! Trek bike was very riding.
Take care, Mike DeMartini
Your employees, especially the guys in service department!
Great staff
Bought a Trek Marlin from the Broadway location yesterday. The floor associate who helped me with the bike, peddles, shoes etc was awesome. Was more like hanging with a knowledgeable buddy, than a sales person. Super knowledgeable, both practical and technical. Was a fun experience.
Above and beyond.
Thank you.
We were assisted beautifully with our grandchildren in tow.
Everyone is always very nice and have plenty of stuff in stock