based on 4886 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have been coming for years, and always great, quick, and friendly service.
Reliable. Good quality. Love the mechanics
I had a bike boxed and shipped and I felt I got excellent service.
Seth was a very good educator and communicator.
Quality attention
My name is Jonathan Sieger and I own a small Business located between West LA and Germany called Grandprix Originals USA (.com) .. We are a small Micro-Brewery operation that relies on Customer Satisfaction wholly to propel our Artisan Hewn Adventure Touring Gear & Drivers Centric Sneakers along. This said- I bought a pair if Bianchi Forte's 20+ years ago from Helens- and was very happy with the bikes and ESPECIALLY- the CUSTOMER service. I vowed to patronize Helens ongoingly for our Cycle needs and thus landed back in some 20+ years later for the 2 TREK E-Mountain Bikes we purchased last week .. "Josh & Cameron" were thoroughly candid and pure Professionals in making a VERY daunting expense, both comfortable and actually inviting. It was a HUGE stretch to make these purchases happen- but we only have ONE life- and our last shirt has NO pockets- and with Health at forefront of the purchase - (as well as my Wife's Birthday), we went to a place where we felt thoroughly at "Home" We are in our 60's and this new technology E-Bike arena is a whole new learning curve.. Josh and Cameron spent EXACTLY as much time as we needed to adapt and learn these machines.. THANK YOU BOTH VERY MUCH - and HELENS of course-for a GREAT EXPERIENCE! ..
Very easy going and friendly service, work done as promised and on time. Fantastic selection of bikes as well!
product selection and staff
Everyone was very helpful and knowledgeable!
Great service and friendly staff.
Nice salesperson. Great experience overall
Knowledgeable and friendly staff.
I like how quickly you wear able to get my bike repaired, However you went ahead and replace my bike chain without my permission and let me know it was already done. The only issue i have is that you should have called before you did it, and to assume i had the money for the repair. I could have only anticipated the tune up repair cost and took my chances. Overall your service is great and the guys are very helpful.
Fast service
Knowledgeable, curteous, and professional... what's there not to like?
Adam at the Santa Monica location is the best. He cares about solving customer needs, knows a lot, nice guy too, besides his Great Neck roots :).
After sales experience was poor. Promised a text for information on shock and tire psi info. Plus they did not give me my bicycle manual. The guy said it was inside the charger box but no dice.
I'lll try to see if Trek can send me one.
Love the staff here and excellent service!
Seth was great and answered all my questions.
good people great service
Products have been reliable; service is friendly & efficient.
CUSTOMER SERVICE IS GREAT. EVERYONE HAS GREAT ATTITUDE. AND I'M GRATEFUL FOR THAT.
Your team that work on the bikes are the best
Wilbur in services is the reason I am a big Helen's fan; he always does a quick (as circumstances allow) and excellent job on my bikes.
Eric in sales, who, I understand has moved on was another person of merit at your facility.
Will always be loyal to a business that has been so loyal to me.
Thank you.
Michael Ferris
You have a large selection of in stock bikes.
Familiar faces every time you enter the store
You guys have the best customer care.
Fast and efficient
knowledgeable and friendly staff. Lots of choices.
You have everything I need, and it’s always top-of-the-line quality product.