What our customers think of us!

I have bought multiple bikes there and the service is always great.

Fixed my bike for a fair price.

My wallet was stolen along with a Helen’s gift card with over a $100 credit. Helen’s replaced it with no fuss.

I have been a Helen’s customer for 33 years. Tons of bikes and accessories. The nicest staff and the best mechanics tat cater to kids, families, weekend warriors, mountain bikers and century riders. Highly recommend!

Lots of selection. Thanks to Cameron and Adam for finding me the right Wahoo element!

Brady was patient, knowledgeable, and thorough and didn't push the sales.

Excellent customer service and fair pricing.

Service was excellent. Reps are courteous. Best cycle shop in LA.

Wide variety of products and clothing. Great sales staff and grip notch mechanics. Trust all of them and I am treated as a friend when I walk in the door.

The person who took my bikes in for service was a bit rude. It felt like he didn't want me to leave my bikes there for service. He kept telling me that it was going to be too expensive to fix the bikes and that it was going to be a really long wait. When I asked if it would be cheaper/easier to get new bikes, he told me no. That really confused me. When I asked him leave the tires on one of the bikes, he got mad and acted even more reluctant to take the bikes. At no point did I feel welcome at the store.

When I picked up, the handlebars on one bike were loose and became unaligned with the front wheel as I was taking it across the parking lot. I took it back in, and someone fixed it right away. But, now I'm concerned how well the bikes were serviced overall. When I pay over $300 in repairs, I expect simple things like that to be taken care of.

I'm not confident that I got my money's worth, and I'm hesitant to come back and interact with potentially unpleasant employees.

Service Department is superb!

Very polite. Had an issue with an online order and they handed it and were amazing

Your technicians are very precise and thorough. I can tell that they take pride in their work. They are very careful to protect the bikes they repair from damages. Your company completes the work within the promised time-frame. Your billing practices are fair and reasonable.

Staff is helpful and friendly.

Greeted right upon entry and helped with a smile :)

the service has always been excellent... and great choices for their bikes and other products

Service department is very attentive and gets the job done quickly and efficiently. They are direct about what needs to be repaired and how much it will cost.

Also buying a bike here is a wonderful experience and the sales people are not pushing you into spending more money they want you to get the bike that is right for you that you can afford.

I brought my bike in for a tune-up and they finished it the same day. I've also gotten my flat tires fixed very quickly by them, twice in the last month. I thank them for their recommendations and work on my bike.

Friendly and helpful!

Good, knowledgeable service

I got in and out quickly with all problems addressed. It was great!

Friendly staff, super helpful

Edgar is the BEST

The service was great! Quick and easy. He showed us how to use the bike and made sure it was looked over by their service people before we could take it.

Did my purchase over the phone for my daughter and she and her fiance were treated very well when they picked up their bikes. Thanks,

Awesome service! I stopped in with a broken spoke. Alfredo had it repaired within 45 minutes and the bike was clean and other minor issues had been tuned up without any prompting. Thank you!

Top notch service. Friendly and knowledgeable.

Josh was an excellent salesman and I could tell his goal was to get me what I wanted instead of trying to sell me as much product. This means a lot to me which is why I recommend Helen's to my friends and continue to come to this place.

Your management

Great products and great service!