based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
After quoting a price for service the customer should be contacted if the charges are going to be increased, and thus exceed the original quote. In my opinion it is the best way to manage the customer's expectations with respect to charges for service.
Bought 2 of a particular product only to later discover they were not the same...returned the incorrect one and presently waiting for the correct one to come into stock.
That was one thing.....the other thing was the return/order process seemed to be unnecessarily complicated.
I'll still continue shopping at Helens but since you asked, I'm telling you....!!
Thanks
Very friendly and knowledgeable.
Josh was wonderful, helpful, knowledgeable and an overall great guy!
What a fantastic bike shop!!! I arrived when the shop was re-opening after 1/2 hour lunch. An employee welcomed me in, even though there were a couple of folks milling and waiting to enter. I was immediately assisted by another employee, but had come to see Monty. Monty connected right after that and took it from there. I explained a little about my shopping journey, I was interested in an eBike. He began to bring out a selection of bikes for me to try to fit my needs. The store is situated on a street with a cul de sac, which is key. You can test the bikes very safely on the cul de sac, and even hit the bike path on Broadway if you wish. This allowed me to safely and robustly test the bikes I was interested in. (This is in contrast to some other bike shops, it is very hard to know if you like a bike if you cannot safely test it.) Monty was an expert at the bikes and knew intuitively which ones to offer. I felt like I had a solid selection to try and I knew what I wanted by the time I had tested about five bikes. Monty was kind and patient. I never felt rushed, even though the shop was very busy (again, in contrast to other bike shops I had visited). There was no pressure to purchase a bike or any paraphernalia for the bike. I left with my dream bike and my first ride near home the next day was fantastic!!! I love my bike! Helen’s is THE BEST! I would highly recommend to anyone, and have already done so to friends.
Generally service is great!! Have had a couple interactions that were not pleasant - an overall superior attitude (my opinion) when trying to ask questions.
The impressive service that I received from Super Mario was beyond my expectations. He took the time to talk about each bike that I was interested in and also let me test ride them to explore my options. He never hesitated to get a bike off the rack, put pedals on the bikes, and inflate the tires. That was a lot of work for him to do not even knowing if I would purchase a bike! But in the end, it all worked out and I'm satisfied.
The bike seems great and the service was fantastic. Can’t wait to ride the bike and enjoy it all! Thanks to Cameron and Jay for the great support.
Rey knowledgeable staff, great products and super service department. I love the way the service men will stop and provide immediate assist with smaller problems. I have been a customer for decades, and always recommend Helen’s’s.
friendly, attentive and on time.
i have been a customer for long time because of it
Went above and beyond to attach my child trailer and hitch! Thanks for help!
I just moved to LA from SF and have been in search of a good local bike shop- have now found it, thank you!! Frank & Monte were incredibly knowledgable & helpful.
Leo Alberto and his team provided me with outstanding service in a very timely manner.
Friendly and knowledgeable
Great service and patience!
My family has been customers of Helen's Cycles for 30+ years. We have never had an issue before this most recent purchase, nor have I ever written a negative review for any product or service. Please excuse the lengthy feedback, but I think it is important.
I came in to purchase the Electra Loft 7D Step Thru bike in July after debating the purchase several months prior. I am an elementary school teacher in the area and had won a $500 Visa gift card as an award for my teaching efforts and was so excited to use it toward my dream bike. I could have gone to any bike shop but trusted Helen's. I was looking forward to spending my summer break riding my bike. I am 5'4" and assumed I would need the small size bike. Despite my questioning, I was assured that the medium size bike was the right fit for me. I tried the bike and noticed my toes barely touched the ground. Again, I was assured that I needed the medium (no small bikes were in stock so perhaps this was a sales tactic). When making the purchase, I was told that the $500 gift card toward my purchase would be non-refundable. I assumed that would be just fine, as I had no intention of returning the bike (again, I had been convinced that the medium was the right size for me). In order to have even some part of my toes touch the ground, the reflector had to be removed from the bike for the bike to be lowered sufficiently. At that point, I should have questioned my purchase but, of course, trusted the salespeople at Helen's to sell me the correct size. After riding the bike home, I knew it did not feel right. I checked the specs on the Electra website and saw that the small bike is meant for someone 5' - 5'8" (at 5'4", I am right in that range) and the medium bike was meant for someone who is 5'6" - 6'3". I brought the bike back to Helen's that same day but again was told that I was wrong and that the bike was a great fit. I was also told that the small bike would be too short for my frame (this is not true – the only difference between the two bikes is that the seat goes lower on the small bike, which is what I wanted; the length of the two bikes are the same). I took my bike home again, unsure what to do and unable to comfortably ride it. I went to two other bike shops that had the small Loft bike in stock – without any hesitation, the salespeople told me that I would need the small bike. In the end, I was able to trade in my medium bike for a small one at Helen's. I had to wait a month for the delivery and the time frame would have been longer had I not persistently called and emailed Helen's to check on the status. Though I am now not able to enjoy much of my summer break with the bike (I return to school next week), I am happy to have a bike that is the right fit. I hope that no one has had or will have a similar experience to the one I did at Helen's.
Great customer service.
Took time to compare sizes and models.
They boxed and sent my bike across country. Nicely done.
Service, good products
Always congenial, providing top notch customer care and bicycle repairs, you've been my go to place for years. Thanks for always being there!
Winston is incredibly knowledgable and helpful. So glad he was there to help our family choose the right bike for our needs. Also, the store has a great selection of bikes, helmets and other accessories.
Friendly staff and good selection
Erik is an incredible mechanic and the service overall is great. Personable local bike shop with good peeps and a descent range.
Good service (not cheap though). However, twice I was told that my bicycle would be ready at a certain date, but it was not. The first time I came to the shop, as I was told to when I deposited my bike. In the end it took 10 days, apparently also because brake pads had to be ordered. So better communication would have been appreciated.
Service department is amazing.
The best service and mechanics.
The mechanics are super helpful. Would be nicer if there were more social events, group rides of various levels, classes (e.g. how to clean your bike without contaminating your disc brakes, how to check and change tire sealant, how to change your bike chain, how to fix a flat),
I was in the store to buy shoes and pedals for my road bike and couldn't get a sales person. Actually, based on this one experience, the score would be much lower, plus you missed the opportunity for a sale.
Disappointed that it takes 1.5 weeks for bike tune up
Great service and knowledge of products.