based on 1605 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable. Professional. Personable.
Everything.
Your service crew are amazing!
Great service, friendly and knowledgeable staff! Always have what i need in the way of parts, accessories, clothing and body fuel. Best bike shop on the westside!
I was a fun and happy experience getting expert advice for my daughters second bike.
Knowledgable and helpful staff
Gilbert did a great job replacing my derailer!
All Helen's Cycles equipment are top notch and the personal touch of the service they give is unmatched. They offer free bike maintenance for the 1st year of your purchase. And they install the bells and whistles you may add to your bike. I bought a lock, repair kit and pump, front and rear light, and a kick stand, of which they installed as a courtesy. I cant say enough about Helen's. I will be back.
Love the service and help. Was the best and easiest bike purchase I've ever made. Will be a long time Helen fan.
Great service!
Knowledgeable staff. Good inventory.
10 day turnaround to replace a derailure cable seems a little long, but what do I know?
Awesome service! The owner delivered our bikes to our home on the same day!
Very knowledgeable sales staff and also very pleasant to work with.
Helens has been consistently good for the 30 years i have been doing business with them…
Rob Eitel
Prompt, affordable, and friendly service.
I’m a complete novice when it comes to cycling. Josh was very knowledgeable and friendly in helping me select my gear.
Super professional, and able to distinguish different urgency levels.
The best. Thanks for providing us this service
Great tech experience in the service department, very efficient bike mechanics, broad array of high quality products
Absolutely amazing place. Cameron helped me from A to Z as I brought my bike in for a check up because it has squeaky brakes. I had also test drove a couple electric bikes and am looking forward to possibly getting a Trek .
Brooklyn the gentleman who fixed my bicycle was super supportive as I am not a major bike expert in answering all questions I had.
Great place to buy a bike and get it serviced. The staff is knowledgeable and does not try to sell you a more expensive bike you really don't need. The owner must treat his employees well because they have all been with Helen's for a very long time.
Very friendly staff and quick to service my bike
Great team! My husband has been going to Helen’s Cycles for years, so when it came time for me to buy an e-bike, we knew we would be purchasing it there. Shout out to Josh, whose expertise and patience made the experience quick and easy. He listened to my concerns and preferences and matched me with the perfect bike. Looking forward to new adventures!
Teresa
West LA
Service was great!
Thanks.
Hi- my husband is very sad the bike that looked brand new is now all scratched up. Also the receipt
Indicated the work was done on the 5th but we were texted the 18th.
Josh was a pleasure to work with.
The service.
Moved to LA but no bike stand or tools. Bike was packed in movers box til I called Helen’s. Took them my boxed Merlin gravel and Helen’s team set it back up disc brakes and all.
My life is back in “tune” with a little help from Helen’s awesome team. 👍
Best Service ever! I love this store!!
I haven’t been in a bike store where everyone is so nice, professional and friendly.
It's not so much the products it's the service thats important to me. Your store Manager is fantastic with service and knowledge