Helen's Cycles
2501 Broadway
Santa Monica
CA 90404
United States

Average rating: 9.5 out of 10 based on 4834 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 20, 2022 — Rated 10 out of 10 by Greg Leibert Helen's Cycles Santa Monica
What do you like about our products and services?

I'm a LONG time fan. I bought my first race bike in the Santa Monica Helen's...in 1997???
All the sales guys are great, and heck i ride bikes with a lot of them, so i KNOW they know what they are talking about! Mike Davis, is my favorite...and Cameron has helped me a zillion times. There is NO better mechanic than Eric Rodas, and i trust him with all my bicycles.
-Greg Leibert
Report a concern   October 20, 2022 — Rated 0 out of 10 by N.T. Helen's Cycles Santa Monica
How did we disappoint you and what can we do to make things right?

You cancelled my order, I was excited for the product I purchased, now im disappointed

Report a concern   October 20, 2022 — Rated 10 out of 10 by L.Y. Helen's Cycles Santa Monica
What do you like about our products and services?

fast and quick

Report a concern   October 20, 2022 — Rated 10 out of 10 by R.T. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Staff was super friendly and helpful in getting my bike tuned up right. They did great work and I'm happy with it all. Thanks!

Report a concern   October 19, 2022 — Rated 10 out of 10 by E.P. Helen's Cycles Santa Monica
What do you like about our products and services?

Great products and the best customer service in the Industry

Report a concern   October 18, 2022 — Rated 10 out of 10 by C.L. Helen's Cycles Santa Monica
What do you like about our products and services?

Amazing and generous staff! Just moved to the area and had my bike tuned up--they were very helpful and knowledgeable. Will definitely become a regular!

Report a concern   October 18, 2022 — Rated 10 out of 10 by R.I. Helen's Cycles Santa Monica
What do you like about our products and services?

Great selection & great staff!
Report a concern   October 17, 2022 — Rated 10 out of 10 by G.G. Helen's Cycles Santa Monica
What do you like about our products and services?

Friendly and professional
Report a concern   October 16, 2022 — Rated 10 out of 10 by R.R. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Bike service is excellent. They fixed a problem no one else seemed to be able to find. Thank you
Report a concern   October 16, 2022 — Rated 10 out of 10 by Mitch Friedman Helen's Cycles - Manhattan Beach
What do you like about our products and services?

well most of the staff is really good Daniel and Edgrr are the best.

Report a concern   October 16, 2022 — Rated 10 out of 10 by Danny Brin Helen's Cycles Santa Monica
What do you like about our products and services?

Top of the game. I called ahead yesterday about speedplay cleat replacement, spoke to Monty and showed up an hour later. The experience at the store was exactly as he said it would be on the phone.
Report a concern   October 16, 2022 — Rated 10 out of 10 by Miles Melamed Helen's Cycles Santa Monica
What do you like about our products and services?

Always willing to go the extra mile and help. Friendly. Great environment in the shop.
Report a concern   October 16, 2022 — Rated 10 out of 10 by G.Y. Helen's Cycles Santa Monica
What do you like about our products and services?

personalized, attentive service!
Report a concern   October 15, 2022 — Rated 10 out of 10 by Jeff Burne Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Friendly staff and large choice of service options with competitive pricing.
Report a concern   October 14, 2022 — Rated 10 out of 10 by T.N. Helen's Cycles Santa Monica
What do you like about our products and services?

Friendly service department. Prompt repair turn around time.

Report a concern   October 13, 2022 — Rated 10 out of 10 by Tony Wright Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Thanks as always
Report a concern   October 13, 2022 — Rated 10 out of 10 by Brian Crommie Helen's Cycles Santa Monica
What do you like about our products and services?

Brian C from Lagrange,

Love the service team, Wilbur always does an amazing job 100% of the time!

Brian C from Lagrange
Report a concern   October 13, 2022 — Rated 10 out of 10 by Kevin Degnan Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Excellent quality repair, done in a timely fashion, and a reasonable price.
Report a concern   October 13, 2022 — Rated 10 out of 10 by R.T. Helen's Cycles Santa Monica
What do you like about our products and services?

Good service

Report a concern   October 13, 2022 — Rated 10 out of 10 by Christina Mauch Helen's Cycles Santa Monica
What do you like about our products and services?

Friendly and fast!
Report a concern   October 13, 2022 — Rated 10 out of 10 by Christian Posada Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Really good Service

Report a concern   October 13, 2022 — Rated 10 out of 10 by Richard Sherman Helen's Cycles Santa Monica
What do you like about our products and services?

Very helpful staff!
Report a concern   October 13, 2022 — Rated 9 out of 10 by Mitchell Levy Helen's Cycles Santa Monica
What do you like about our products and services?

Excellent service and large array of products
Report a concern   October 13, 2022 — Rated 10 out of 10 by Joe Manziello Helen's Cycles Santa Monica
What do you like about our products and services?

Great product choices with stellar customer service...
Report a concern   October 12, 2022 — Rated 10 out of 10 by T.E. Helen's Cycles Santa Monica
What do you like about our products and services?

Jay was awesome in helping me get the bike I was looking for.
Report a concern   October 12, 2022 — Rated 10 out of 10 by I.N. Helen's Cycles Santa Monica
What do you like about our products and services?

Punctual/ polite and great staff
Report a concern   October 12, 2022 — Rated 10 out of 10 by F.E. Helen's Cycles Santa Monica
What do you like about our products and services?

Great work, Quick, Friendly
Report a concern   October 11, 2022 — Rated 10 out of 10 by Gloria Kim Helen's Cycles Santa Monica
What do you like about our products and services?

Fabulous team there that really takes care of their customers. Fixed issues quickly on my bike on a day they were supposed to be closed!!
Report a concern   October 11, 2022 — Rated 10 out of 10 by Mike Cleland Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Customer service great!!! So are the products they carry!!
Report a concern   October 11, 2022 — Rated 10 out of 10 by Jeffrey Schwedock Helen's Cycles Santa Monica
What do you like about our products and services?

Great service from your staff that work there.
Monte is the best, and so is everyone else....

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