based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and helpful staff
Knowledgeable. Friendly. Quick. Awesome products.
Wilber in service is always great.
Excellent staff
All regards
Great service
keep the store open during lunch!!!!!
iMartin on Beverly replaced my bent wheel. Also, unnecessarily replace tube. A friend has had to come back 3 times for flats on replaced tubes. I had to replace the tube a week after it was unnecessarily replaced. The installation cause the valve to blow.
Friendly service, knowledgeable staff, and a great selection of bikes and gear!
Brooklyn, Cameron, and the entire Team were wonderfully helpful in my preparation for a 70.3 this Spring - my apologies for missing some Team Member names in this long-overdue summary. The courtesy, candor, and commitment shown by each Team Member meant a great deal to me, and exemplified the Helen's spirit of service in sport. Thank You, everyone, and take care for now. Cheers! - Brian (7.3 FX)
everything
Your store Had a great selection of bikes I was looking for. Found and purchased mine same day there. Very courteous and professional staff!
Josh was amazing. Very pleased in my experience at Helen's and plan to recommend and use Helen in all my bike purchases.
The staff was very helpful and knowledgeable. They helped me pick the perfect bike and accessories for my daughter and never tried to upsell me on things I didnt need. Highly recommend.
Ya'll just always take care of me! I always feel welcomed and I trust my bike in all your capable hands. Ya'll are awesome and I trust your expertise.
Large selection of bicycles, very friendly and helpful staff.
Ernesto Castro provided excellent customer service and gave me the information I asked for and needed. He was courteous and a great salesperson. Based on my experience with him I have recommended I.Martin Bicycles to my friends and to anyone who asks where I got my bike from. He's a great guy to have representing your company!
Thank you for having such a great employee and a BIG Thank you to Ernesto!
It's every man for himself there
You guys are just super helpful. Always a pleasure to walk into your shop.
Heard some spoke pinging on my rear wheel the day before I was to fly to Kansas for Unbound Gravel. Wilbur did a great job recognizing that I had a damaged rim and helped me to get a backup setup the same day. Finished and ended up having no mechanicals through 200 miles of rain, sharp rocks, water crossings, and mud.
Great staff
Great. Quick and easy.
I discovered (and unsuccessfully tried to fix) a derailleur misalignment issue when I was cleaning my bike on a Sunday. Id never been to the shop, and when I called Helen’s upon a friend’s recommendation, they said it sounds like a minor issue and to bring it in. After I waited a few minutes, Brooklyn grabbed my bike, quickly diagnosed a stretched cable, and immediately got to replacing it and recommended a chain lube for me to buy when I asked. The service was prompt, courteous, and professional. The shop has a wide selection of tools and accessories, too. I’ll definitely be back!
Quality products and knowledgeable service without attitude
amazing customer services and high quality products
Knowledgeable, honest and generous with the time they gave to me.
I trust I.Martin Bicycles to service my bike - they do a great job!
Very knowledgeable, respectful and helpful employees. If they don't have it on the floor they'll get it for you in a very timely manner.
Better selection of bicycle parts at reasonable prices.
I. MARTIN BICYCLES is the best!
They make my bicycling life in Los Angeles so much better with their smart competent service and warm friendly personnel!
I received very inconsistent information about your willingness to service my bike - I called twice, confirmed the specs/components, brought it in, was told you wouldn't work on it, then I asked why someone would tell me to bring it in, then it was okay, and honestly, after the whole experience I still don't understand if I should try in the future if I have any other maintenance issues.