based on 1627 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice selection and a great staff. Ernesto is a great asset to the store. So is Winston. Actually the whole team at I.Martin is terrific. They are friendly, knowledgeable and competent. And they are low pressure (no pressure really, just information and options) when it comes to sales. I would definitely recommend I.Martin to anyone shopping for a bike or bike repair.
Very good customer service. Milton was very helpful and fixed my bike. I love it now.
My bike is 35 years old and your crew has given it tune-ups for many, many years. But it finally needed a new rear hub. What a difference! My bike is riding so smoothly, now. Even the hills are easier to climb. Thanks for working on it.
They helped me with everything you need, recommended 100%
The staff
Staff very friendly and knowledgeable .
- excellent service
- friendly staff
- professional
- did an excellent job with the bike (tuneup and replacing tires)
Great products & services, competent & friendly staff.
As usual great customer service you have all the things that we need and we couldn’t be any happier
everybody is always super friendly and does quality work!
I only take our bicycles to Helen’s for servicing. Edgar is the best mechanic. He’s got those magic hands and eyes in which the bicycles always seem to ride better after he adjusts them.
Reliable, friendly, and good pricing.
Friendly and comprehensive service! We always know we'll be helped when we go to Helens.
Staff are friendly and knowledgeable and there’s a great selection of products. Prices are a bit high though.
The best!
Ernesto was so helpful. It felt like very honest service, the store is clean and friendly :)
Great team of very responsive mechanics who took the time to look at my bike right away
Great service technicians.
Friendly, knowledgeable staff, fast turn around in the service department and they cleaned my bike!
Sales is very knowledgeable and supportive!
Perfect service
Thanks for calling before doing work. Your team recommended extra work that I didn't need (new tires and tubes), but calling first helped me head that off. But the work they did eventually did do seemed fine.
Quality is as good as the service
Thanks for everything you do
Seth in MB 🏬
Great products and friendly service!
I brought my bike in to have my rock shox revelation serviced/rebuilt. I was told that there are no parts for it since it is too old. They convinced me to buy a new shock and have them install it at around $430, but I have since found plenty of parts online for my shock.
A rebuild kit goes for around $50, and I imagine the labor would be in the $150 range.
I have bought all my bikes thru Helens and have trusted your shop throughout the years. This was a very big let down.
Keven Last name removed
Phone number removed
Edgar is the best cycling mechanic you have and Greg is really good as well and makes sure if I need something and it is not in stock he gets it ordered for me! They both go above and beyond to help the people that come into Helen's Cycles Manhattan Beach. I have been going to Helen's Cycles Manhattan Beach for almost 25 years and I go out of my way to have Edgar and Greg work on my bikes and buy things as I do not live close by.
Fast and excellent service. Super friendly and knowledgeable staff. They're definitely earning my business.
Great service