based on 1673 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
your staff is very polite and have the bike know how
Alex greeted me at the door and provided friendly knowledgeable service.
Great service. Friendly people. Stress free.
Quality, style and expertise.
Excellent service. Friendly people, knowledgeable and fast. They returned my repair bike exactly when they said they would--even a little earlier than I thought
Great staff with knowledge of their products
Service was prompt and very organized. I'd definitely recommend this shop to others.
When I first started shopping for a bike, there was almost nothing available. So, I left my contact info with the store and, as soon as they had what I was looking for, they contracted me and held the bike until I could get there the next day.
Customer service
Very thankful to have Eric who is a master mechanic at Helen’s. He has extensive knowledge about Campy products and was able to fix an issue where others could not figure out.
It was worth the wait. The Trek 820 I got rides so smoothly. The service was quick too
Everything
Your bicycles, service, and hospitality to all customers.
The service is top notch. From Monty up front to Mike Davis inside and Eric Rodas in service. 5 star rating, for sure.
Fast service
branded parts & a good deal price for mtb
Good, personalized service by knowledgeable & friendly staff
Great service
The best and most knowledgeable staff that also are always cordial and helpful. Helen's also has direct or indirect access to best selection of elite bike brands and sizing.
Everything!
You are always remarkably insightful and helpful.
You guys are the best! Can't wait for the Marina store to reopen.
Chris Hands is amazing. His knowledge is only outmatched by his helpful suggestions and passion for Cycling.
I ordered a bicycle seat post this past March and never heard back. Nobody ever answered the phone, or replied to my emails. I had to wait in line to enter the store and after 3 visits over 6 wks. I gave up and ordered it from Amazon and had it in 2 days.
Great products and service, fair prices, good people.
Everything and everyone
Greatest variety of bicycles and merchandise.
Great prices.
Great sales staff and mechanics.
Helen's generously supports cycling clubs and cyclists throughout Los Angeles.
Simply stated, Helen's Cycles is the very best.
I was in a hurry and the team at I. Martin accommodated me! I'm extremely grateful for their professionalism!
I purchased my first bike from Helen's 30 years ago, gulp. Just bought another. Seth was very friendly and knowledgeable, answering all of my questions. Given the current situation, Helen's had an efficient system to work your way up the wait list and now I'm happily pedaling my way around the Beach Cities.
Edgar is great! Service is fast, efficient and friendly.
Such awesome personal touch, great recommendations, and an all around fantastic experience