based on 1605 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Audrey was amazing. The three other staff that spoke with me were great as well. Thank you
The team actively listens
Hadn't been to Helen's in a while but definitely loved the walk in service to fix my tire... or it might have been pretty pathetic watching me struggle! Had the long sought and not found tubes! which were just not available during COVID.
Your staff has always been helpful and extremely knowledgeable! Cameron has always been particularly nice and pleasant and always greets me with a smile.
Milton did a great job repairing my road bike, he is the best.
Very nice folks and quick checkout
Always helpful, always courteous.
Despite the pandemic, service has been attentive, faster than promised and usually excellent. If some adjustment is off, they will redo it on the spot.
The knowledge of most sales people is excellent. A lot of them are clearly obsessed with riding and it shows. That spirit is important to me as a customer and bike geek.
And usually anything you need last minute for a big ride or trip is usually there and if not, there's a great alternative.
The people who work there ..... they are both professional and friendly.
Kudos to all.
I bought my bikes at Helen's. I have trusted them to service the bikes too. They are an excellent shop
Best staff in town. Scott and Monty are the best.
The service!!!
Salesperson was very patient and helpful.
Helen's has outstanding customer service, and a great selection of products and brands.
Sunday hours, good pricing, quick shipping & excellent customer service
Okay to use co. name, Selkirk Powder Co., as my name...
we have lots of clients in your area
Thanks
Quick service and great products!
100
Gilberto or Gil the mechanic always does such solid and effective work on my bike.
GOOD PEOPLE
Helen's Manhattan Beach stocks accessories that keep my bikes going! They are my go to bike shop when I need repairs. The team is really helpful and knowledgeable. They stock excellent bicycles from Cannondale, Trek, and Santa Cruz etc. Check them out!
Selection and accessory options.
Great service from team members who obviously love Biking Good mix of products
Everyone is nice and great customer service. In particular, Amanda has always been extremely attentive and helpful every time I have gone in there.
Great service!
Its the people. The products are great but the team is fantastic
The salesperson listened to my problem and gave me two remedies to address my bike issue... It turned out the least expensive of the two solved my problem. As with most customer questions addressed to service tech we are relying on their advice when it comes down to addressing mechanical problems. His professional honesty is the main reason I am going to return, and or share my experience with others.
I have known Daniel, your current manager for over 40 years. I have bought several bikes since he has been manager. I had a problem recently with a 16 year old TREK Madone bike gearing system. His staff was able to figure out the problem , fixed it and I am back on the road. I would recommend them any day. Always had good service! Quick turnaround!
The team at Helen's is smart, knowledgeable and super nice. Great customer service!
Over the top service.
Very efficient service and great communication.