based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable. Had my bicycle serviced by Helens of Manhattan Beach. Very professional and at a nice price! Thanks
I’m new to cycling and found the items i needed at a reasonable price. Plus i got a discount as a rider for AIDS/LIFECYCLE
For bike service, Monte was great at the receiving desk in the parking lot. Wilber in service was so fast and so good and my Santa Cruz Superlight (which I bought from Helen's many years ago!) is better than ever now, with my new front fork! In and out same day! Bravo!
They are always very friendly and helpful. I've had to take my bikes there on multiple occasions for repairs. They always take care of me and my bike comes back better than before.
Spent $1000 and was only given 15% discount on additional bike items to go with the purchase... Then I paid for an item that was not put in the bag when bagging up at the register. This was documented and no one called to let me know even though they called me to pick up my bike earlier in the week and had my information on file. I came back the next day and they gave me the item no problem but I was shocked to hear they knew exactly what happened (a mistake on their fault at the register) and were just waiting around hoping I'd never come back for something I paid for and did not receive.
Feel free to email me to try and make this right. Have a very bad taste in my mouth from this experience. Email address removed
Knowledgeable and dependable service department.
Helens has quality products at competitive prices. Additionally, customer service was excellent. I was helped by Seth who spent time helping find the right items for me.
The guy at the counter was so helpful and easy going, I got my purchase done in 20min! And I live the aftercare service. Makes me less worried about buying a faulty bike.
Very friendly, very fast
Erick is best mechanic around by far and all the staff there are very friendly.
Gilberto is the best !
Nice guy and know what he's doing.
Very complete inventory and knowledgable people.
Could use more e-bikes but that's OK
The huge set of repairs to my cross bike ended up costing less than the estimate and were done quickly. Leo explained everything needed to be done in an educating and helpful way and gave me options.
They had the bike rack I was looking for. The staff was knowledgeable and helped me with the purchase.
Everyone was super helpful and friendly!
The best service department with the best techs around.
Your team was great - Jay was very responsive and Eric was very helpful. Bike was in great shape and you even switched the pedals from my other bike and made sure everything was dialed.
everything is excellent
Great customer service. Adam was very helpful in getting me the parts I needed.
Having more bike sizes in stock. Daniel is very helpful.
Great service. Frank was very helpful in getting me set up with a new bike.
Good selection in stock, set bike up for me same day!
Excellent staff and selection is great!
Excellent service, kind and caring emplyees. Merchandise is top notch.
Great service!
As always my experience was top notch. Additionally, I appreciate the safety precautions being taken during the pandemic.
Great service from Josh!!
Fast service and they went above and beyond to fix my bike!
Where is manager Jaime? He was such an awesome guy that made shopping there a pleasure. The current sales staff are so disinterested. Where is perky Viviana - she was a ray of sunshine
Leo did a great job on my bike. Originally he told me it would be ready the next day but when he found out how important it was for me to ride tomorrow morning he was able to have the bike ready for me in just a few hours so I could ride the next morning. Thank you
Daniel and the Team provided amazing service. Thank you!!!