based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Leo is THE BEST in Service. He makes me feel so well cared for. Everyone in the store is so warm and helpful. And I love that I can get almost any accessory I’m looking for right at the store, which feeds my instant gratification needs. Thank you for being in this world I Martin Bicycles.
Went to repair my bike’s flat tire. All my concerns were listened to and addressed. Fantastic knowledgeable staff.
Great same day service!
Great service! Welcoming, Warm, and knowledgeable. 100% recommend this shop for all your bike needs!
Trek products and Seth are great!
Really helpful team and great selection!
Friendly knowledgeable service people and great inventory. (Thank u Ernesto!)
Earnesto was amazing. He double checked inventory to make sure the bike was exactly as expected. He added a kick stand when I picked it up and he did all this with such a great attitude. He is a true asset to company.
Seth is the reason I come to Helen’s. Always value additive.
Quality products and services.
Customers service is great and staff know a lot about bikes. I have bought a bike and many components and apparel there before and their service dept is also very friendly and knowledgeable. Sometimes I go on just to ask their recommendation or question and there is no pressure to buy anything, they just like to help customers and talk shop too.
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Best pro bike shop and mechanics thanks Ernesto for your good attention and costumer service I recommend I.Martin Bicycles
attentive service
Super friendly service. Professionally done bike tune up. I would go back on a regular basis to have my bike worked on.
Excellent shop for high end builds, flawless service and work.
Frank was fantastic as a salesperson. He was patient with my many questions and answered them all.
Great staff and service department.
Personable, professional, non-pushy service. Went in not expecting to buy that day and within 15 minutes I'd made the decision that I was in good hands and was confident to move forward right away. Thanks for a seamless experience.
Jay has the best bike shops in the whole wide world. Thank you again for the discount : )
Great customer service with the best bike mechanics in the city to boot!
I purchased Pinarello DOGMA F12. I consulted with Brady in Santa Monica shop about the delivery date and specifications first of all. He kindly taught me, and he immediately examine the frame set and component I wanted, and politely answered my questions by email. I’m bad English, so I was very anxious about purchasing the bike I wanted, but thanks to the cooperation of the staff, I was able to purchase the bike I wanted right away. I’m very grateful, I’ll always take good care of the I bought.
Best sales people. Best inventory.
Friendly staff that helped me pick out a bike and all of the accessories I would need. Fair prices as well.
Always great service and fast!
Adam is such A GOOD SERVICE MANAGER. WOO HOO
Great service. The guys really know how to fix bikes. Special thanks to Wilber for keeping our bikes in shape!
I love this place. The most helpful and knowledgeable staff around.
Great support from Josh!
Knowledgeable, friendly service.