based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cameron was an excellent sales person. Very knowledgeable and professional.
Service, professionalism, reliability
I took my bike for a tune up. the service was great. My bike was ready the next day.
Wide selection from beach cruisers to high end racing bikes, shoes, helmets, cycling gear, and friendly staff!
There are not a lot of colors to choose from but luckily that was not a problem.
Service was good.
Wish bikes weren't so expensive
Whenever I bring my bike in for repair, I am impressed with how fast I get my bike back. The guys that work on the bikes are very friendly too.
Daniel is the best!!!
I always enjoy the good vibes at Helens! I love that you guys went above and beyond to get the bike I was looking for configured and ready for me to pick up in a matter of a few days or less! I am very happy and stoked to have been able to stay a Helens customer! Thanks for making it work! 🤙🏼 And thanks for all the knowledge of bikes along the way during my journey picking up mountain biking! YEW!
Excellent service from the get go.
Seth was most helpful.
Helen's has always been my "go to" bike shop.
Great variety of products. Service is quick, transparent, and accurate.
Customer service is excellent.
Very good experience. Our salesperson was knowledgeable and patient, and best of all we walked out with a bike that our 6 year old loves. Thanks!
Ben in sales was very helpful and professional. The other Ben did a great job installing the accessories.
I really appreciate the time that your staff members take with me in explaining the products that I'm looking at and are able to help me with what I'm looking for and they always make it feel that what's more important is my comfort and happiness with the product more than just making a sale. I recommend Helen's Cycles to any one I meet when they have any cycling needs.
I like that you are fast and reasonable
The sales guy was nice. Generally, you have a good selection.
Friendly, knowledgeable sales people.
Always great service
Big fan of Cameron. Followed up with me about buying a bike for my daughter. Was very thorough helping us get the right one. Very friendly and easy to work with. Have bought 2 bikes with him and will be buying our next one for my younger daughter with him again soon.
Excellent, knowledgeable and helpful staff, outstanding mechanics. Their passion for cycling is evident. Nice store, well stocked.
Very competent and gracious experts there.
You can often handle walk-in repairs while I wait.
The service is first class
Always helpful and informative staff.
Very helpful and everyone greeted me w/ a positive vibe. Thanks again
The salesperson Audrey was extremely helpful in identifying my needs and searching the warehouse and other locations for stock in appropriate models/sizes.
Staff were amazing so helpful and knew what they were doing, Would recommend anyone to use there services
I felt like I was at a used car lot. Lots of overselling and pushing me to buy expensive things, including things I didn’t need. We were looking at the electric bikes and just wanted information about them. I was directed to expensive models and given the hard sell in front of my kids—the whole family can use this, our son can pick up groceries for you if you buy this, you don’t have to pay for insurance, gas, parking, etc. We ended up buying an electric bike from a store in Santa Monica that was better for our needs and $1k cheaper. And, had the pleasure of working with knowledgeable sales people who gave us an honest assessment of the various models and directed us to a model that was reasonable instead of pushing us to buy a $3k model.
I also asked the salesman at your store for a simple adapter for the tires on my bike that cost $2 and was given the hard sell to buy a pump that I told him I didn’t need. I was really disappointed because I always had such great experiences with your shop before.
Knowledgeable people, good service
Helen's customer service never disappoints!