based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Eric helped me chose the right bike for my husband - with excellent advice the whole way. Judy W
Attention to detail and knowledgeable salesman. The service department was very attentive and efficient. I was able to find all the products I needed and my bike was serviced in a very timely manner.
The ownership should be very proud!
Some of the staff
I had a very great experience purchasing a bike long distance via phone calls and e-mails. Both Jay and Eric were very helpful in helping me size the bike as well as arranging the shipment to Hawaii where I live. Their customer service was excellent!
The sales person was a bit gruff with me ... granted I was a bit unsure of the type of pedal I required ... but that is one reason I went to Helens ...thanks fir asking
Great selection!
No hard sell, no hustle, no heavy pressure sales tactics. Just the initial 'let me know if you need anything' and then you let us go explore all the great items the store has to offer.
When I do need to flag you guys down for some tech talk and specs, you guys are very helpful.
I've had my Specialized Tarmac Pro SL serviced by your service department for over three years. You always do an outstanding job getting everything calibrated and running smoothly.
Still truly the great neighborhood bike shop.
The service team and technicians were friendly, knowledgeable and helpful. Great service all around.
Good service
More friendly staff.
The customer service was excellent and they were able to get the exact item I needed within a matter of days
Amanda was great! She was knowledgeable and patient with helping us select a bike for our son
You can’t
I bought my 1st bike at I Martin bikes in 1995. I always go there for repairs with Milton.
Honesty, knowledge of the product, and no BS
Frank
Every time I’ve been in I’ve been treated like I’m the main focus of the person helping me. They always help set me up with what I need.
I was very happy that my bike was immediately repaired when I brought it in. Excellent friendly service.
The guys fixing bikes in back are easy going and expert at their jobs. Took them 10 minutes to change a flat tire for me, although I expected to have to leave my bike for hours. That’s always nice.
I’ve been purchasing bicycles and equipment from my Martin for 45 years. Always been very helpful and great service. The mechanics are fantastic.
I came in for a gift card and it was a very easy transaction. It included a nice folder and envelope.
Then I found a great pair of sunglasses for riding. It was a very good visit
Great selection and good quality bicycles.
great service and professionalism from the moment you walk into the door to when you leave - very knowledgable and extremely helpful staff
Good friendly somewhat personalized service since I've bought four bikes from you and have been patronizing Helen's for over 20 years.
Thorough on their follow thru in finding me a bike.
Monty is the best. Jay makes you feel like family
Competence. Good explanation by the guy who serviced the bike about what was done.
Negative: Promised to call when bike was ready but didn't do so.
Staff was great, HUGE selection, would definitely go back if I was closer
Love the people who work there!
Everyone was so nice and encouraging and gave good advice about our bikes. Staff made a point of offering economical options. You do great job of promoting biking in the way staff are so helpful and positive with customers.
Great service! Monty has been a terrific guide through the cycling world