based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff who are friendly and knowledgable
The service department staff members and the front counter folks were all professional and helpful as my Trek Verve was in for repair. Gracias por ayudarme.
Service, Wilbur is the best. No value equates goodwill for Helens...
The proximity of the store is very helpful. Whenever I need to buy something or ask for an advice, have a problem with my bike, Daniel, the owner or any of the employees are always ready to help me. I truly appreciate them all. I would definitely chose another store if I didn't feel welcome in the shop! I highly recommend "Helen's cycles".
Helen's has excellent products and service and I always feel that my needs are met.
Frank was great to work with and the whole process went smoothly and professionally.
Edgar is great. Well equipped. Slightly expensive, but convenient.
Timely efficient and professional
Fast, reliable sales and service.
Kindness.
Friendly.
The service was exceptional. Cameron (I believe his name was) helped me from start to finish, making everything clear and inclusive as we chose the best tires/other products for mine and my partner's bike. I also appreciate the local and personal feel of the shop.
Always great service
The person that took care of me was very friendly and helpful!
Helen's and I. Martin always make me happy, it doesn't matter which store I visit! The staff is knowledgeable, patient and flexible. They are willing to inform as well as suggest based on the customer's need and desires. The supply chain issues facing consumers impacts multitudes of businesses but the Santa Monica store has an broad selection of pedal powered Trek, Pinarello, Santa Cruz, Cannondale and Colnago bicycles. Occasionally, they obtain some Ibis and other boutique brands. The selection of e-Bikes is solid and appears to be one of the fastest growing segments of bicycling in the U.S. Very few stores can carry the broad diversity of boutique bicycles from around the world, but Helen's does a wonderful job with what they offer. The service department is top notch and the July 4th sale is the bomb!
The attention
We bought two bikes with lots of help from Seth - very pleased with the process and the bikes!
Bought a new Trek Madone SL7 eTap from Helen's
Worked with Daniel & Greg to get the bike & setup.
Daniel did an outstanding job setting me up on the bike & ensuring the shoes fit perfectly and also adjusted a few things so I would not have any more knee pain.
Great experience at the shop
It is the service that I really like about Helen’s cycle :)
Employees are very nice and they are all so helpful!
Large in-stock inventory. Able to compare/ride bikes. Hassle-free, fast and friendly experience.
all perfect
Your store had products that I had a hard time finding elsewhere.
knowledgeable and accommodating sales team, especially Jay Wolff.
Excellent
The manager wasnot great, his attitude was unpleasant
I. Martin is the best bike shop in the world and the people that work there are the coolest.
Maestro is the nicest guy around and he’s always super helpful when I bring a bike in for repairs. I trust him.
Ernesto was very knowledgeable and helpful when I purchased my son’s bike last week.
Price was not negotiable. That didn’t sit well with me.
Outstanding service!
Everyone was very nice and knowledgeable.
Frank was terrific walking me through my choices of bikes that fitted my cycling needs.
great customer service!