based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast friendly service.
Good service, polite and quick
The staff are all knowledgeable, friendly and provide a personal touch of customer service, like, remembering your name! The bike mechanic Wilbur found an economical, quick, and improved fix for my broken front derailleur. I'd gone to two bike shops prior for a tune-up and diagnosis for any maintenance issues. After 5 minutes I was convinced they were worth the extra 20-minute drive for all my service and purchase needs. Great job!
Love your bike repair service! Quick turnaround, expert workmanship and reasonable prices!
Cameron is extremely helpful every time I visit the store. Huge thumbs up to that guy!!!!
Seth was a great help in getting the right bike for my daughter.
quality of the products and amazing costumer service
Fantastic service! These days our bikes are all the more important and being able to maintain them is key. Being able to rely on Helen's for service and parts is really a godsend. Wilber takes great care of our bikes as he has for many years. Helen's has it all.
I’ve bought three Cannondale bikes from Helen’s for which the derailer broke on 2 of them.
Excellent team at the Santa Monica store!! Wonderful service and extremely knowledgeable employees. They always go above and beyond. Thank you!
Good selection of products, friendly & knowledgeable staff, great service dept.
Brady was very helpful in helping me with my purchase
Service is always helpful and consistent. The staff is great and friendly. I unfortunately have had several flat tires on my mountain bike, but the staff always gets me fixed up and ready to ride. Great customer service.
I've been here a few times and the service is EXCELLENT!! I don't know a lot about bikes or gear, but I've always been impressed with the help and patience I've gotten in your store. Thank you
You know your product
*Daniel's* friendly customer support. Didn't feel rushed there.
I like the courtesy of the staff and for the most part the selection is great. Could use larger bib and jersey sizes for bigger riders
The entire experience of getting my bicycle repaired was fantastic. The staff was friendly, efficient, and even was able to do same-day repairs. No lines, no delays, no wait time. The repairs were outstanding. I highly recommend I. Martin.
Great service all
Around!
Great Service . Great staff. Thanks again.
Quick and easy. Staff was nice and helpful!
Great service
Customer service
everything was perfect. period. end of story. wouldn't ever go anywhere else.
I love this bike store. I have purchased a Pinarello for myself and now a Trek Domane for my wife. Wouldn't go anywhere else!
Great staff. Good knowledge and lots of motivation from everyone. Friendly and nice to see a little more diversity. The staff is better than they were 10-15 years ago.
Great selection and service
Scott was hugely helpful and went out of his way to make our purchase from afar easy. Thank you
Great customer service and good product selection.
Great people to support the Sales and also to get the bike ready !!!