Customer Testimonials
Very helpful professional staff!
No high pressure sales just great products and service.
Also thought the new location is awesome!
Ask them to show you the old bank vault it pretty cool😎
Great people and great service
The staff was very helpful and got me exactly what I needed/wanted right away!
Great knowledge, friendly atmosphere. Went in to buy a bike, walked out with 4 of them, and im excited to ride.
Knowledgeable and friendly staff make every interaction enjoyable, highly recommend, the only bike shop I go to now.
You carry good products but the real differentiation is the quality of service. It is a pleasure to work with the team and everyone seems committed to taking care of the customer.
Thanks
First name removed
The staff at the Elkhart location were very friendly and helpful.
Good service
Very helpful,spacious showroom
A good straight shop with excellent service and pleasant people to take care of your needs.
My local shop in Elkhart Indiana is amazing. Taking care of me since I walked in to have my cheap bike fixed to my ordering a new one and walking me through everything. Too late to ride this year but looking forward to when I can.
Receiving information about products that might better enhance riding enjoyment.
Friendly and knowledgeable staff!
Great people to work with and very helpful.
Friendly, knowledgeable staff. Quality products
Great customer service.
Eddie was very supportive and helpful.
Super easy trade-in of my daughter's 20" Trek to a 24." Nice to have such a great resource for cycling here in Elkhart!
Frank and team are knowledgeable and always willing to assist in a timely manner!
Great folks with fine line of bikes and accessories.
Wouldn't look any where else.
Make all visitors feel most welcome and valued.
Frank has the best customer service!!
Can’t wait to get my Trek, being delivered soon
Local business, I support local business, the atmosphere is very friendly and professional and they know the products that they’re selling. I bought a new bike and they assisted me in my selection and my options, I highly recommend them for anybody that wants to buy a bike or accessories
Tim Balyeat
Went Golden Bear to get a box to transport a bike to Hawaii. Decided while I was there I would buy another bike. I said "Just Give me a bike". Shar went the extra step and got the one that was right for me. Great personality, all employees at this location were great to work with. Thanks for helping me with my first real bike purchase.
They had the bike I wanted in stock. Very nice customer service.
Kind, friendly and helpful! Thank you!
Very friendly people and so helpful!!
Eddie, Char and Jason are extremely knowledgeable, friendly and helpful. I appreciate them very much!
They fortunately had the bike I was looking for in stock. I ordered online and they e-mailed me back it was ready. Upon pickup they aired up the tires were nice to work with. Thanks to the team there. I also would've bought a rack for it if it was in stock, but it wasn't.
You updated my 30+ year old Fugi. Looks and feels great again. Thanks 😊
Attention to detail during the delivery of my bike was excellent!
My son had outgrown his current bike, and I wanted to get a head start in understanding our options, considering the ongoing supply chain issues impacting almost everything. I made stops at 3 other bike shops throughout the area but was most impressed by the selection and inventory of Golden Bear's Elkhart location compared to its peers. It was our 1st time visiting, and we ended up meeting both Eddie and Char, who instantly made you feel welcome, but just as importantly, had the knowledge to go along with their suggestions. I'm horrible at remembering names, so I was impressed when stopping back in to hear them immediately call out my son's name, telling him hello, while even picking up on his Harry Potter interest by noticing his winter scarf. I know Harry Potter's relatively well known, but this is an example of the little things that differentiate Golden Bear's staff. Considering my son's size, we were back and forth between frame sizes. I know test riding a bike is par for the course, but when Eddie offered to take my son outside to ride so he could better judge what size would be best, I appreciated the attention to detail but jokingly could only think about my son dumping one on the snow & ice -:). Regardless, the combination of selection coupled with the knowledge and friendliness of the team is one of the main reasons we decided to purchase from Golden Bear.
The day we made our decision, we also had the pleasure of meeting the owner Frank. Like his team, you could tell he enjoyed his business as he was the one wrenching on the bikes and ultimately set up my son's. After asking, it was interesting to hear about the dynamic between the two shops, and I was also intrigued by some of the plans they had for their old Jackson St. location before moving downtown. Somewhat of an aside, but upon our 1st visit, I had thought Eddie and Char might have been the owners, as again they were so exceptional to deal with and approached things in a manner where you could tell they took pride in their work. In the end, I highly recommend Golden Bear Bikes, and if you have a 9-11 yr old, check out the Matte Black Marlin 4 27." S Trek, as it might just be what you're looking for.