Customer Testimonials
Great shop! Friendly, knowledgeable staff. Service department re-built my rear hub and it's been solid. The owner saw my name on my top tube, and from there on, referred to me by my first name. That's attention to detail and someone who cares, which passes to his staff.
Bike arrived quickly and service was great when I picked it up. Loving my new bike!
Got a pro tune of my Trek Edmonda SL 6 w/ 25,000 or so miles on it. Even though Trek failed to deliver all the needed parts within even the most pessimistic estimate, the mechanics at Golden Bear went the extra mile and had my bike shifting and handling as if it was brand new. Nice conscientious work!
Friendly people and excellent service! It was easy to get my bike in and they did an amazing job with it at a great price. Would highly recommend using Golden Bear!
My new Trek bike is amazing and well built. Customer service was top notch and they didn’t get annoyed with my repeated calls checking the delivery status on it.
Very nice service.
Great service Great Management
Everyone was very kind and knowledgeable. My bike looks amazing.
I broke my chain on a ride Friday morning and dropped my bike off expecting it to take a few days. Within an hour my bike was fixed.
The service from numerous personnel was impressive.
Thank you
Mike
The service is great and Mike Williams is the best in the business.
The mechanics are top notch they get things done right and quickly when you really need it.
Friendly and helpful. Bought a new bike from them and they narrowed the handle bars and set me up tubeless for free.
I shop local whenever possible!
Great customer service!
Everyone very friendly and helpful. Going to go out of their way to even deliver my bike. Thank you so much. I literally didn’t think I would get this before me for a year.
The people were extremely friendly and knowledgeable. They have a great service area as well.
Excellent! Super helpful and very easy to work with!
Al was a phenomenal bike mechanic! He was thorough, friendly, and communicative every step of the way! The whole shop has always been friendly, knowledgeable, and great prices!
Have pleased with friendly staff and work has been good on my bikes.
Quality products, knowledgeable associates, excellent customer service! Great experience buying my first bike as an adult. With highly recommend and will be returning for future business!
Jennifer Janiak
Great service!
Quick service, polite
The employees are very friendly and knowledgeable. They get the work done quickly and correctly.
The staff is very knowledgeable about the products and does their best to get to know the individuals wants/needs and find the BEST suited bike/equipment you need to get the best experience for the money. Great experience!
The personalized service and knowledge of the product.
Friendly, fast
Very helpful, friendly, and knowledgeable staff
Good service, friendly knowledgeable personnel.
Service was great. Enjoyed the experience to meet the team and purchase the new Trek!
Golden Bear continues to provide the best family service and support of any bike shop I go to. So friendly, so competent.