based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is very responsive.
Careful listening to what I was looking for in a bike. And helping me get ready for this bike ride!
Great professionalism of the consultants
A very friendly and knowlegable sales person greeted me and within 10 minutes found what I was looking for and had me out the door.
Great people, great products, great service
Friendly staff. Always willing to help and answer your questions. Great service.
Staff and inventory were just what I needed!
The people are incredible. They’re super friendly and knowledgeable
Friendly, efficient, prodessional service.
Professional, friendly, very reponsive and short turn around time. Customer service at its best.
Good service from people who have a lot of knowledge about bicycles.
Very Quick service for a walk in. Staff very friendly. I recommend your shop to everyone. I also submitted a yelp review. Thank you!
Fast and efficient in dealing with my issue.
Very helpful. Seemed willing to be inventive in dealing with an upcoming "mounting" problem. Thanks, Mike.
First name removed
Great service, pricing, and helpfulness.
Prompt and personalized service. Always willing to go the extra mile.
One old man is was not very professional and pleasant very disappointed cuz I like this store but with the attitude it’s not worted to go to chain reaction
The folks at Chain Reaction and very ready to go out of their way to help. I've always found their mechanical service top-notch.
Very nice, not rushed, professional, knowledgable,
took the time to put my tire on right there (no appointment). Thank you!
I would probably recommend a less expensive store to a friend or family. But otherwise it was a good experience.
Very likely. Love the service
Very friendly, helpful
Professional, friendly, helpful and informative. good value for the money.
Wr came in for a tube replacement and it only took 15 minutes and the cost was so reasonable and the service was great. Highly recommend.
Friendly and helpful. Knowledgeable staff who provide great service!
When I picked up my bike which was in for a tune up, the seat was split in a couple of places and it appeared that some glue or something was put into the cracks. It was very sticky when I picked it up. I know it wasn't that way when I brought it in because I was lifting the bike in and out of my car and was holding onto the seat and I would have definitely noticed it. It was pretty obvious when we picked it up and my husband asked how did that happen to the seat. No-one seemed to know stating it could be wear and tear but there was no way it could have happened there. All I know is that it was not that way when I brought it in and I feel like if something happened to it there and someone tried to repair it, it would have been good to own up to it. One of the sales woman offered to put a neoprene cover over it. I accepted that solution but was disappointed with my experience. I decided not to make a fuss over it, but it would have been nice to have been at least offered a new seat at cost.
Other than that, it would have been a good experience.
Chain Reaction is such a great family-run store that really cares about its customers. I always get great customer service from Mike, Becky, Kevin and the rest of the team.
Excellent and personalized services.
Excellent work on our two bikes! Outstanding customer service!
I first went into the Chain Reaction store to put air in my 35 year old bike tires and Steve was so helpful, I asked if they could service my bike and make sure it was safe to ride. The price was reasonable and when I picked up my bike, Karen showed me on my receipt all the the items that were done on the service. I also learned that Chain Reaction Bicycles is a family run business for almost 50 years. I’m very pleased with their service and helpfulness.