based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and knowledgeable staff
Mike and the crew are awesome! Best place to shop for a bike and the technical support for my bike that I have received over the years is unequal. Thank you all!
As always been great.
Both times I arrived it did not seem like there weer that many customers, but I still felt it was a little hard to get someone's attention help. everyone seemed very busy (doing an inventory, looking something up etc), and did not break their concentration to acknowledge that a real in-person customer had arrived.
I am based in San Jose, and this was my closest Trek dealer that also had what I wanted in stock. The transaction did take 2 trips, because the bike was present but not assembled.
Also, I think owing to the overall lack of customer service, I didn't know ahead of time I would have gotten a discount on accessories. Between the time I scheduled a test ride and when I came in, I had already ordered a couple hundred dollars worth of add-ons for the bike, that I would have been happy to have purchased through the dealer if. knew there was a discount.
This seems like an extra glaring omission wit THIS bike because it is basically incomplete without some combo of the factory-supplied add-ons (family pack, pannier tubs etc).
Very friendly people - Kevin put in my order for an ebike, stayed on top of it and I received my bike in record time.
Well laid out store and displays of bikes, parts, accessories. Steve was very knowledgeable and helpful in recommending options for upgrading my Trek.
Great knowledge and service
ChainReaction's staff (family business) is the most friendly, knowledgeable and helpful of any retail establishment I've ever shopped at. Their store is well stocked with most anything and everything you'll need. And if they need to, they'll special order what it is you need. It's always a great experience walking into that shop.
Products and service are of top quality. They respond to all of your questions and concerns and offer great advice on future maintenance or products. Their goal is to get you on your bike as fast as possible, at the least possible cost.
Chris Boyle
Palo Alto, CA
Very knowledgeable staff. Kind, helpful and humble crew. Great products and great prices.
Helpful, friendly people, not much else to say but that is more than enough. Thank you for my repair.
Tracy
Always friendly, prompt, ready to help, and a great value!
Very friendly, and the repair seems to have been done really well.
Burley Kazoo was given to us assembled, without any discussion about assembling, or an offer to assemble it. We would have been better off ordering online!
Professional thanks
Friendly staff. Great turnaround time on repair services.
Great service, knowledgeable, honest, and friendly people who care about not just customers but their bikes too.
The staff are very friendly, helpful, and knowledgeable. I've been a loyal customer for 30 years.
Personalized service, decades of bicycle knowledge, sales, maintenance and service of Trek bikes. I’ve known and patronized this family owned Peninsula bike shop since the mid 1980’s. Their bike maintenance and repair shop has been second to none for as long as I’ve known them. They take pride in all they do.
Dropped in by the shop because of the large inventory of size small frames and the gearing that caters to the hilly terrain on the Bay Area. I was working with Becky and she was very knowledgeable and polite. She even offered to swap out components to my preferred choices. I will be going back to this shop despite the longer drive.
The staff are knowledgeable and friendly. I had a great experience with these folks and would recommend the shop to anyone in the area.
Very nice to get my bike serviced by a professional.
Great service, knowledgeable and dependable
Great service very nice people always very helpful. I had a part that broke on my wife’s bike which was less than a year old and they fixed it at no cost so they also stand by what they sale and do the right thing for their customers. They will always have my business and I will always refer them to friends and family. Thanks Rob
I brought my e-bike for repairs at the shop where purchased. The bike was not repaired, so I brought it in to Chain Reaction where I received prompt, excellent service. This is my go-to bike shop from now on.
You told me when to expect to get my back back and you completed repairs exactly on schedule. My bike was wonderfully cleaned and cared for. Thanks so much!
Friendliness, professionalism, reasonable prices
Friendly and knowledgeable
Mike from the repair service was very helpful and friendly.
Great staff that are super helpful and knowledgeable.
Fabulous staff with excellent technical know how. Bought my 10th bike from the store since 2003 as my Domane got hit by a car and had to be totaled.