based on 2912 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had great service from Kevin. He helped us pick out a bike for my son, and got all the accessories we needed as well & put them on his new bike. Thank you!
As always, very knowledgeable advice from Mike, fast service, fair price.
Always a pleasure dealing with Mike and his staff
I loved your warm professional service that took care of my bike repair. Very very impressive.Peace, Larry Purcell Catholic Worker
My bike rides just great now that the team tuned it up. Smooth as silk,
Very friendly and helpful. I took my grandkids to get a bike and they were very good with them, helped me pick out a better fitting bike than the one I was thinking.
Steve does an amazing job of getting the fit just right.
Thanks for the attention to detail .
Chain reaction has been our go to bike shop.
We have 6 bicycles, they know our bikes. We recently went on a 1200 mile bike packing tour in Europe. They checked our bikes- no mechanical problems we encountered. Only 3 flat tires total.
It’s good to have someone who knows your bike.
Super nice team. Fast turn around. They were able to fix my daughter’s bike!
My family has been into Chain Reaction 4 times in the last week. We got sized for a new bike & then went back to ride it out of the store. Kevin and Becky were helpful as always -providing excellent service and advice. I brought my Domaine in for a chain replacement & new rear tire. I also needed a new cassette. I was very pleased to get my bike back the next day. They know I usually ride on a daily basis !
We have been customers for close to 30 years & always feel like family. We’ll continue to shop locally at their shop.
Personal service, responsive, quick turnaround. I had not brought my bike in for the 30-day checkup and they did it many months later.
Knowledgeable, honest staff
Excellent store with great mechanics and support
Super helpful staff and quality products
Family business, great bike brands that I trust. Helpful service and expansive knowledge base. Great bike shop!! Have bought four bicycles from Chain Reaction through out the years.
Awesome family team!
Family run, friendly staff with great service. Convenient location.
Simply needed to replace a broken bracket. Replacement part quickly found and extra screw.
Also coaching on the working of the "reset" function was explained to me.
Thanks
First name removed
No posting please
Super friendly people with very good advice based on my needs. I got an awesome e-bike from them and they even answered all my questions on how to use it, plus they installed some addons which make my life a lot easier
Knowledgeable, courteous staff
Excellent work
Real people to deal with that are friendly. True bike afficionados. Prices are great
Friendly and customer oriented. Got exactly what I needed and quick service.
Kevin is extremely helpful and knowledgeable. He is also very patient with us explaining everything. Very happy with the bike we bought for our 12 yrs old son.
Conscientious, high quality, friendly, excellent service with very high quality Trek bicycles
Great customer service, and great people that work at Chain Reaction. Quick turnaround on my bike repair.
Very friendly, super helpful and knowledgeable!
Nothing bad to say. Everybody in the shop is friendly, knows there stuff, and willing to go the extra mile.
The other day I had a question about the setup on my bike and one of the guys put my bike on the stand, did a whole systems check on the drive train. Must have taken 10-15 minutes or so. He tweeked a few things while explaining what he was doing. I left the shop with my bike that was in better condition than when I arrived. The kicker was that he didn't charge me for the work even though I offered! you dont see that very often. I would have given a score of 11 if it was available.
Thanks everybody!
Family run, straight forward explanations, friendly service, likable people.
Good but spendy