based on 2912 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional! Price fair! Product quality! Customer service!!
Edward was very helpful and easy to work with. Excited to support a local store.
Friendly and knowledgeable staff. Quick turn around on repairs.
I've been a customer for nearly 30 years and have purchased nine bikes from Chain Reaction.
I have always found them to be friendly and helpful. I truly enjoy going into the store, they are my go to place.
Everyone there is quite willing to help customers out with their questions and needs.
Great people, service and overall customer experience
Kevin was very personable and attentive in trying to make sure it was the right bike
The team at Chain Reaction provide a level of customer service seen very seldom these days. Todays bikes are getting more complex and you want to be able to rely on your bike shop to be there for you when service or repair are needed. I've been buying bikes from Chain Reaction since 1992 and wouldn't think of buying from another shop.
Easy drop off and reasonable prices
Service excellent and complete in checkup of bike
Operations..
Great
We always receive excellent service and advice!! Thank you!! We appreciate you!!
I trust the maintenance recommendations from Mike and team. They're not pushing anything - they just tell me what's worn, what they would do if it were their bike, etc. The prices are fair and I like knowing that my bikes are being serviced by experts.
Very helpful staff. Good products. great store.
Great service. Keep my bike in tip-top condition.
Mike and his team take very good care of me and my bikes. I have recommend this shop to several of my friends and they have all been very satisfied.
Chain Reaction has been around for many years, but I have always used another bike shop. 3 days ago all that changed:
I needed service (my left Ultegra brake/shifter suddenly refused to shift from the small chain ring to the large), so I emailed Chain Reaction, per their website's instructions. It was a Sunday. Mike (the owner) answered me immediately, with specifics: when to bring it in, what the likely problem was, how much it might cost, and how long it would take.
On Monday morn, he was there, in the service department, and in 10 minutes fixed it! And - honest, this happened - he refused to take any money. ?! (I couldn't just walk out with the fixed bike, so I left a 20, but against his will.)
No guarantee you will have this experience, be this lucky, but I have to say, in my 40 years on a bike, it was a really wonderful first.
Very friendly staff. Family-oriented with great customer service. Thank you, Kevin, Mike, and the rest of the Chain Reaction team!
Great service!
Unfortunately, my tire order was lost by the delivery service. Made it hard not having tires. Sales person made it up by upgrading our tires as soon as they’re available.
Employees were very helpful and friendly
I appreciated the friendly staff and great service at a fair price.
It’s a family owned establishment, and it feels like it when you walk in there. The staff is friendly and takes the time to talk to you about what you need. Their advice is always spot on. I brought my wife’s ebike there a couple times for minor tuneups, and some troubleshooting service. Mike took the time to fully explain what was going on with the bike, and fixed the problem in a timely manner and free of charge. This is just an example of how they value your customers.
Great shop and people. Excellent product knowledge
The staff is friendly and knowledgeable. Always listening and making suggestions to your needs.
Superior responsiveness and creative approach to challenging problems with our bikes. Never stops until issues solved.
Mike and his family/team are always ready to answer questions and make recommendations without the pushy sales pitch I find at other bike shops. They also have a great selection of bikes.
1) Everyone is incredibly helpful, knowledgeable, and friendly
2) The team goes out of their way to go above and beyond for customer service
Great customer service!
Great customer service ! Was able to have service done while waiting. Understanding how we rely on our bikes in our daily lives.