based on 1480 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Impressed with good employees. They communicate respectfully. We are new owners of e-bikes and Cahaba Cycles have been good about warranty work.
Customer care
Cahaba Cycles is just the best bike shop around. Great service, great products and selections and extremely knowledgeable and friendly staff.
Super helpful, found a replacement part that couldn't be found on the internet. Repair put bike back better than new!
The service was quick and good! I walked in and was greeted immediately with a smile of "how can I help you". Would recommend to anyone!
Great service. Thanks!
Quick and friendly service!
I texted my favorable feedback to the Oak Mtn. Team.
Thanks!
Muy bueno
Great customer service!
It was corrected but it meant having to return my bike for a 2nd time after the tire I took in to get fixed went flat when I got it home. A bit of a hassle because I don't have a truck and had to put it (the bike) in the hatchback of my car. There were no questions asked when I returned it, so that was good. They also fixed a bent front brake assembly that occurred during the transport back to the store at no charge.
Everytime I have gone in to cahaba cycle, someone has always spoken to me and been very helpful too.
Never had a bad experience with them and would recommend to anyone.
Great service!
Very helpful employees, especially Virginia, Gene, and Kenny. I have purchased three bikes at the Cahaba location in the past couple of years.
Daniel is awesome
Expertise is 1st rate. Service the old fashioned way, just like we like it.
Outstanding service..always!. Great selection of products.
As always, the store in Cahaba Heights did a great job.
Kenny was very kind, professional, helpful, and attentive. Well done, and thank you!
The team in Trussville is absolutely second to none with their customer service and determination to get everything right for us. Will go back here for all future bikes and tuneups.
At Cahaba cycles in Gadsden, Daniel took his time and listened to what my wife and I wanted in our next e-mtb’s. He paired us up right with the best bikes for our size and usage. Over the next two weeks he answered a gazillion questions that I had about the bikes. On delivery day he ensured we were completely happy. Daniel was super nice and we are completely happy with our new Trek Rail 5 E-mountain bikes.
The staff is very knowledgeable and friendly and they always make an effort to service my bike as quickly as possible.
Great help at service
Great service. Helpful staff. Good selection of helmets.
Personnel were friendly, relaxed, informative.
Friendly and well stocked.
Tech was very helpful. Got me the right parts and made recommendations/tips regarding installation.
Professional recommendations, detailed explanations of the prices, offer to do the work right away
Great service.thanks!
I went there a couple weeks ago to tune up my bike and y’all did a fantastic job with it I really like the store and the people there are great!
Great service. I was asked if I needed any help and was assisted. The team members were very knowledgeable.