based on 2068 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt service with very helpful and friendly staff. I will be back.
The experience of buying an Ebike was very easy with the help of Mathew. He was very knowledgeable and relaxing to deal with. Also feel like we got a great deal. and from what I've seen online. Neither my wife nor my self feel any other way. We are really enjoying the Ebikes,
Everyone was very helpful and professional. Fast turn-around!!!
Very friendly and helpful. It’s on the phone and at store level.
Virginia was very helpful when I bought my new bike. Shared her knowledge and tips for taking care of my bike. She helped me pick out accessories but was not pushy. A very good experience and I love my new bike
Kenny was extremely helpful and even though I'm a total noob, he didn't speak down to me or make me feel like any of my questions were stupid. Worked me in for a quick inspection of a used bike I had bought and got me set up super quickly. Ran me through some basic upkeep practices and recommended some products to do it with. Never felt pressured to buy anything he mentioned, but I kept notes in my phone to look into them as I progress in my riding. Can't thank him enough for a great experience and all the advice.
Even though it's an hour drive for me, I'll be coming back for any further maintenance or repairs.
Love that you guys are located so close to Oak Mountain state park. When my bike broke down in the park, yall were there to repair it on short notice! Also, had an ebike rental available to use while repairing my bike. Everyone in my bike club (Bramba) speaks highly of Cahaba Cycle!
Great service, knowledgeable and helpful techs
Great quality products and staff is friendly and extremely knowledgeable.
Great customer service!
Very friendly and knowledgeable staff. Excellent product line.
Staff at the Homewood shop were very helpful identifying a solution for a dead battery on an electric bike brand they did not carry. This also led to a fitting session with John Karrasch for my bike which was thorough and very helpful. Have always had good service from all Cahaba Cycle shops !
Friendly staff
The service was fantastic. The whole process was super easy. The bike was ok. I just wish y’all offered a FS e-bike. 3 days of riding a hardtail was rough on the body. Hopefully y’all can add smalls to your rental lineup soon :)
No matter what store you walk into, you always get greeted with the same friendly and knowledgeable staff. I would recommend anyone to Cahaba Cycles. They’re fantastic.
The service is great; the teams is soo friendly, and are willing to talk with you, listen to your concerns, and negotiate the service of your bike with them! They are my go-to shop!
Fantastic service. Friendly people. Welcoming atmosphere. The location and facility is fantastic.
Better lighting overall.
Great service, quality products. Very knowledgeable staff. Deason is the best!
Friendly, helpful answering questions, service great!
Took it for a test ride this morning and it was better than new!
friendly and helpful staff
Very friendly and knowledgeable service and sales.
Jeremy and Emily at the Trussville store have always been helpful, especially with finding solutions for the trouble spots on my bike. I’m satisfied with the quality of the products I have purchased there.
Great service always!
Quality products and services
Great service! Very professional
Very personalized service. Charlie was exceptionally helpful in getting our 9 year old grandson started on a new bike (never ridden a bike before). He adjusted the bike for fit and then guided him on several trips up and down their sidewalk, explaining bicycle riding basics. Charlie was extremely positive, which helped alleviate our grandson's anxiety. With a few home lessons on our driveway, he has become very comfortable riding and can't wait to get home from school so he can ride. It is because of this experience that I returned and purchased a full suspension mountain bike for myself. Great service and a great staff!!
Charlie has excellent customer attention.
fast and friendly