Customer Testimonials
Hi guys love the shop in Pickering. Everyone's so helpful and will help you make good choices .they know all about the products that they sell love them all
Always friendly, honest and helpful.
Quick response and dispatch of my order
Always helpful no matter how big the job & offer great advice for future work
I asked questions, got advice and went ahead with a purchase.👍😀
Good products
Good service
Friendly staff
Interest free purchase on bike
Large amount of accessories
Very friendly and efficient staff during a very difficult time with Covid.
The professional service and advice,from a pair of gloves to a singing dancing EMTB... always a pleasure to step inside the shop.
Quality products and good knowledgable advice and service.
I love the friendly staff. No matter how busy it is they are always there to help!! Always friendly and a warm welcome.
Always friendly and listen to your individual wants / needs.. Provide service in fast and efficient manner.
Knowledgeable staff
Friendly staff who are very helpful.
Despite the current difficulties getting hold of bikes the team went above and beyond to help get me onto a bike which suits and exceeds my needs.
This was the sixth bike Ive got from BBB and it won't be the last.
Nothing is too much trouble.
Highly recommended.
The time spent explaining the bike and it’s set up was excellent very happy with my purchase and can’t wait to hit the trails
Once again fantastic service. Mike was fantastic with helping us get sorted with our sons first pedal bike, we were kept well informed with the process of getting the bike to the shop. On collection day Mike was great with my son speaking to him as the customer. Big thanks for all your help.
Great products at Big Bear.Quality that the business stands behind. I find that if a product doesn’t satisfy you, the staff will work with you to replace the product or get you something suitable to replace it.
The staff are the key.
They are passionate and very knowledgable about their products and the service they give.
It is rare to see that combination but it is evident at Big Bear.
Friendly, take time with you. Efficient
I like the fact that you have a good range of stock to suit all requirements and needs.
Also the friendly and approachable staff.
Quality service from everyone we have been in touch with.
Excellent shop also.
Amazing service from the start. Alastair couldn't have been more helpful with the sale of my new Trek Marlin 6. Highly recommend this shop, thank you! Gillian Hartley
Bought our bikes at first lockdown. Very pleased with them, some teething problems but sorted out easily. Just taken in for first service. (Include in purchase price). Would have been helpful if requirements for washing bike beforehand had been made clear. Other than that all good.
Particular thanks go to Richard for fitting the thru axle adapters and giving me some technical advice about setting up my new Hope wheels. Cheers!
Very helpful and had to work hard to get my bike fixed/replaced. We only felt the manufacturer was letting everybody down.
I think the service is great, knowledgeable and friendly staff always on hand for you to pick their brains. Pretty much always have a good selection of clothing and spares in stock to sort you out, even in these trying times.
Highly recommended
Great people with loads of experience and product knowledge between them. Fantastic showroom with lots of choice. Couldn't ask for anything more!
Sales team very helpful and they fitted the accessories that I required for my new bike. :)
Very helpful staff ,sorted an issue on my son’s bike excellent service.
The service we have received from Big Bear Bikes in Pickering has been excellent. The staff are always helpful and friendly. Covid 19 restrictions in place are excellent allowing customers to shop safely.
I’ve purchased a new bike with a few extras. Good advice given about the size of bike suitable for me! It fits perfectly! Everything I needed .....lights, helmet, pannier, high vis jacket all provided in a quiet ‘no fuss’ way! I can take the bike back in 6 weeks for a ‘check-up’! Very efficient and professional. Covid safe.
It’s local as well and parking is very easy!