Customer Testimonials
Always friendly with lots of product knowledge
Great customer service, very helpful.
A very friendly atmosphere with excellent bike knowledge. The staff I dealt with (Mike R and Bobby) were very professional and serious about the product and did not put me under any pressure whatsoever. Choosing my bike was a fairly lengthy process and the two guys gave me all the time and support I needed. In the end I came away with a great bike and felt I got a good deal. Win Win I would say. Well done Big Bear Bikes. See you again soon.
Thanks for servicing our two electric bikes
Brilliant service as usual 👍👍
Richard in the workshop is a credit to your organisation. Took in my bike at short notice, serviced it, and had it ready later in the afternoon. Great explanation of what was done, advisory on the brake pad wear. He needs a well deserved bonus or pay rise.
Hi,
Picked up my Trek road bike this morning. had first ride and really pleased with it, great ride.
However, just wanted to say a big thankyou to you and particularly to Bobby who looked after us this morning. Brilliant customer service!
Many thanks
Seamus
efficient service
We have had a few issues with 2 new bikes, but I have to say the staff have been amazing in solving the small problems. I wouldn't hesitate in recommending Big Bear Bikes.
Friendly knowledgeable service.
Good range of quality products.
Received advice on purchase of a new saddle
Very Hepfull
Very informative and helpful service.
Its Local friendly shop, i know if i had a problem they would try to solve it
Amazing service so helpful would definitely recommend to friends and family !
Everything 😊😊👍
Absolutely fantastic service from Mike. Full of knowledge regarding the bikes and was really helpful when trying out the bikes. It was really good that we was able to try the bikes out for size and then they are adjusted to support my sons size requirements.
Store is well stocked with all products. Definitely the best bike shop we have visited
Extremely knowledgable non pushy staff who are happy to spend as much time explaining things as you want them to.
Mick F
Excellent choice of products
Good selection knowledgable staff and happy to help
Friendly knowledgeable staff, just bought our fourth bike from them. They have a vast range of bikes and accessories to suit everyone from the enthusiast to the everyday riders. After sales also excellent, all our bikes were serviced and any small problems, although very few were rectified and always completed on time. Would definitely recommend.
The staff went out of their way to answer all of my questions and were very helpful.
Great choice of bikes and equipment and very knowledgable and helpful staff.
Excellent bike, very courteous and knowledgeable staff and easy to find and park. All in all, just great!
Service was excellent from start to finish, very knowledgeable staff. Came away with exactly what I needed. Big thanks to Alex for helping sort it all out.
Very helpfull and informative.
Friendly, helpful staff, good range of bikes and kit.
Fantastic high end products followed by professional service.
Oliver was extremely helpful and patient answering our questions before we bought our electric bikes, while we were in the shop buying them and then collecting them a few days later and afterwards dealing with our numerous queries. We couldn't have had better service and we are really loving the bikes he recommended.
Decent local bike shop.
Great service from Richard in the workshop.
Sorted the problematic cable routing issue on a new Trek, spot on.
Nice friendly talk about the e bikes
very helpful and efficient service
Would definitely recommend Bear Bikes
to a friend