Customer Testimonials
Excellent service as usual
Efficient service. Knowledgeable and helpful.
You had a bike in stock that no one else in the country seemed to have. The service from ordering to collection was knowledgeable, friendly and efficient. Thank you.
Friendly helpful service
Always a welcoming & helpful service
Staff very friendly. Bobby was very helpful to my husband and I.
Very helpful
A very good range of products and stock, and a wealth of friendly advice. I live 50+ miles from Pickering but it is always a pleasure to visit whenever I am in the area.
The dedicated car park makes visiting the shop faultless.
Friendly staff who are very knowledgeable about their products. They are very attentive to detail and take time to match the customer with the right product.
Always happy to help and give sound advice
very fast delivery fantastic price very helpful when needed help great selection
Genuinely a great service with knowledgeable and friendly people. Easily the best bike shop locally, couldn't be any happier!
Oli very helpful and quick to call back to confirm order and take payment
Excellent service and advice, friendly and expert team who put us at ease and explained everything really clearly as we were brand new to e bikes.
Love the friendly, knowledgeable helpful staff
Friendly staff committed to customer's
Excellent service and very knowledgable. Loved the bike enthusiasm.
Good quality products. Excellent customer service.
Great range of products with friendly and knowledgeable service.
Great quality products , non pushy sales but he knew his subject matter. Impressed with service
Very friendly and helpful. Don’t rip you off and will not hesitate to help out. After buying 4 bikes in 2021 I will be getting another order in soon for a winter bike.
Amazing quality, amazing products and amazing staff only started working there and I already feel part of the team, I definitely recommend going if you have any problems with you're bikes or if you want to buy a new bike and parts and essentials big bear bikes is the place🤘🏻
Friendly service and plenty of stock
We popped in to the shop in Pickering on the off chance of finding a suitable electric bike. We were on holiday therefore only had a few days window to get one. The young gentleman who dealt with us was amazing, helpful and very knowledgeable and managed to sort out an amazingly suitable bike which was ready in 40mins thanks to him and his colleague in the service department. We can't speak highly enough of the service we had and would be more than happy to recommend the shop.
Variety of bikes, knowledge of the sales people, the effort to do the right thing, to pay the Halfords surcharge and pass it onto customers. All adds up to great customer service and a trusted bike shop.
Excellent product fantastic service
Customer service. Friendly
Very helpful service and great products
excellent customer service from both Alex and Mike who spent time going through all aspects of the bike workings and computors for our E Bikes.
Friendly staff. Always helpful. Decent prices