Customer Testimonials
Friendly staff who are knowledgeable about the products they sell.
Quality products and service with good attention to customer requirements.
The workshop team are very thorough and give excellent feedback and advice.
The sales staff are very knowledgeable and attentive but don’t bother you when you’re looking around.
There are a large selection of quality bikes on display and they will offer you a test ride on any bike in the shop.
It’s a round trip of over 4hrs for me but I always come away feeling confident I have received a quality service.
Bug bear bikes had the shoes that I was interested in,I had been around the other shops,lake shoes suit my feet so did the deal,staff helpfull and knowledgeable
Modern shop with a huge range of products. Oliver had a great knowledge of the bike I purchased and made the transaction easy. Offered loads of advice on maintenance and gave a detailed handover.
Good advice and quality products from friendly staff. Many thanks
Chris
Very good range. Staff extremely knowledgeable and helpful.
Helpful and friendly staff. Good range of bikes with advice on usage and sizing. Good, competitive prices.
Honest staff, do what they say, know what they’re doing
Always helpful & informative. Great range of quality products.
Top Quality at a good price, service is very good there is always some one to help you.
Despite the disappointment of having to wait longer than told for delivery Mike was very helpful. Thank you
Couldn't be more helpful.
Great quality and service
Friendly and knowledgeable staff offering great advice and good value for money.
Great friendly service , super knowledgeable and top products .
Brilliant service can't fault
Great service received from big bear bikes
Very friendly and quick process. Talked through everything about the bike. Our son is going to be so happy on Xmas morning
We entered the shop with hardley knowledge of E bikes but once Mike talked to us through everything, we left the shop satisfied and ended up purchasing two e-bikes
The staff are very friendly, knowledgeable and very helpful. They go out of their way to serve and help you and I appreciate being acknowledged by name. They have a vast array of bikes and accessories . All of the bikes they stock are of a high standard.
Traveled from central Scotland to pick up my first emtb. Staff are really friendly and ready to help. Alistair set up my bike and explained how everything worked. Would really recommend these guys at Big Bear Bikes.
A great selection of bikes in shop or on order. Alistair was extremely helpful in assisting with my recent purchase and Harry and the maintenance team did a great job on my bike service and lots of advice for home maintenance and using the app. Thanks
Personalised service, nice shop atmosphere. No heavy sell.
I have recently found Big Bear Bikes and have found them most helpful in helping me out navigate buying gear for my bike
If your thinking of getting through to see these guys don’t hesitate
I might add you don’t get help and advice like this from the online sellers so give your custom
Where you will be supported comprehensively
Good kit, lots of it, good people.
Fantastic service from Harry nothing was to much trouble 👍
Very helpful and knowledgeable about there products.The bike is exactly what use l need it for.
Great service on every level
I bought an Orbea e bike. Absolutely love it.
I didn’t know much about e-bikes, Alister was very informative and helpful.
Customer service is top class.
Would 100% recommend Big Bead Bikes.
Just had an excellent bike service on a couple of bike we had bought last year from Big BEAR. Only one minor niggle, if you adjust the saddle height to do a test ride PLEASE ensure that you mark the preset height and return it to that height on completion.