Customer Testimonials
Prompt and friendly service. Good communications and bike working well after a thorough service.
Thanks for all you have done
The service was really good the staff were friendly
Very friendly and accommodating staff
Had a service done on my bike very helpful explained what they had done and friendly.
Wide range of lovely stuff in the shop. Very helpful, knowledgeable, friendly staff.
Very helpful at short notice, mechanic had a look at and diagnosed issues with my sons bike and recommended work required.
Friendly service, no rushing, plenty of choice, knowledgeable staff, no pressure sales, an enjoyable experience.
Great service from Oliver who delivered my bike. Very knowledgable and helpful
Very helpful staff.. high quality products and staff product knowledge.
Good quality parts and friendly staff
Mike was very helpful in helping us to choose the correct size first bike for my son. He Gave good advice and we are very happy with the bike.
Great product, service was amazing from the staff
Fantastic customer service!
I called on the Tuesday to enquire on a kids bike. Mike had it built and ready for the suprise we had planned on the Thursday. It was the first time we had been in the shop and we were really impressed. We will be back! Thankyou. T.Green
Very attentive staff, good range of products, able to park
Very friendly service, thankyou x
Clear repair time slot was given and adhered to.
Very nice people, great communication and very helpful no issues at all!
Helpful polite nothing was to much trouble.
You had them in stock, where a lot of others did not
Wide choice
Friendly helpful professionaol service. Thank you.
A great range of bikes and accessories plus a well informed and knowledgeable staff team make for a good experience when visiting Big Bear. Recent visit was for a bike service and wasn’t disappointed with how that went at all. Technician was supportive throughout and work carried out to a high standard.
Thanks all at Big Bear …
Friendly service.
Harry in the service dept was excellent and fully explained what had been done.
Quick turnaround of the work.
Excellent, professsional service of my somewhat neglected bike. Everything explained clearly and the work carried out to a high standard.
We purchased a Trek exe mountain bike which fits our needs perfectly, we currently own three Trek bikes between us because the quality of the product for the price we paid is exceptional value for money, we placed our order with Alistair who was very polite and helpful, he then called us back to let us know that the bike was built and ready for collection, when we arrived at the shop Alistair was busy with another customer so he passed us over to his colleague Oliver who spent about an hour with us setting up the bike including the pressure in the suspension front and rear, rebound, tyre pressure, seat height, reducing the handlebar width which meant moving the gear levers, seat dropper lever and the power control switch, he also fitted new lights and grips, nothing was too much trouble and all the staff in store were extremely friendly and looked like they really enjoy their work, when we left our new bike was absolutely perfect and we enjoyed the experience of buying from a shop with quality personal service instead of online, we definitely recommend Big Bear Bikes in Pickering, we couldn’t be happier thank you.
I liked the full comprehensive handover of the bike, all features explained in great detail this give me comfort of knowing that further support was available if required, a pleasure to deal with big bear bikes
Great experience from start to finish. I bought a Santa Cruz Bullit from Big Bear Bikes. They set it up for me and fitted ride wrap. It was ready and delivered ahead of schedule with a really helpful, informed handover. Thanks Rich, Alasdair, Andy and the team.
good range of products and friendly helpful staff
Oliver listened to what my requests were, often this is rare in sales roles due to personal biases.
He went out of his way to make sure I had a bike that fit my budget and limited experience.
Ultimately its a smart move, because if I enjoy mountain biking like I do road biking, I shall end up coming back to upgrade.
Oliver also did what he said, when he said he would. Great service, knowledge and expertise.
Thank you!
First name removed