Customer Testimonials
Always great professional service that you can trust
Excellent personal service. The assistant, Mark, made sure we got the right bike for our needs and requirements. He made sure we felt ok on the bike and we got to ride it and get the feel of it to make sure we were happy.
He also assured us that if we did have any questions at any time in the future, to ring them or pop into the shop.
I felt perfectly confident to purchase a bike, knowing if there was a problem, it would be sorted out by them.
I will recommend their shop.
Every member of staff we spoke to was extremely knowledgeable, very friendly and super helpful. They really understood our needs and helped us find the right bikes for us
They have an extensive range of bikes and accessories and go over and above to help.
A great selection of top bikes for all levels.
The Big Bear staff couldn’t be more helpful. All experienced cyclists themselves
Friendly, professional staff
Great shop with great choice
I found all the staff very knowledgeable and helpful, I was dealt with by Oliver who was very professional , he made the whole experience very pleasant and easy
Price friendly aervicep
Friendly staff,all very knowledgeable and answer all questions ,no pressure when browsing and will advise you to whatever best suits your needs.Have already sent a friend to buy his new bike from there also and will be buying my next from there,and will 100 % recommend to anyone who is looking for any bike related advice or repairs.
Just totally helpful and friendly service. Thanks!
large premises where you can try the bikes out in the long car park. Good knowledge of the product. Very good handover of the bike on delivery
Quality products and excellent service from Harry
Personalised service, expert knowledge from friendly and available staff. Alex was particularly brilliant when going through the features of my new bike. I also like the fact that I can speak to a person rather than just read a spec sheet and purchase online.
Very helpful and knowledgeable staff you listened and were patient and answered all of our questions.
Great quality bikes!
Grand job repairing daughters EMTB for her birthday.
Great advice and service , thanks Big Bear and especially Alistair !
Great product, great service
Big Bear Bikes always have a can do attitude to any bike issue or question I’ve presented them with, no job is too small or too big, great advice and I never have to wait long for an appointment with the Serviced Team.
They also stock a great range of products but if they don’t happen to have what you want in stock, they will order it for you, or you can purchase your own products and they’ll fit them for you, Big Bear Bikes really are the benchmark for other bike shops to be measured on.
Everyone in the store was really friendly, and really helpful. Nothing was too much of a hassle and I’d much rather buy from somewhere like that!
Great service, very friendly and knowledgeable staff, highly recommended for sales and service.
Great service from the Workshop again. Rich worked to find the best possible solution and Harry kept me informed at every step. Thank you.
Team at BBB were all friendly and helpful. Work carried out was done really well and no issue at all.
Helpful staff. Well informed. Explained the detail about the bike at the he correct level for the whole family
Quality bikes and the service in the shop was very good and personable
Very friendly, gave good advice and was very Polite and courteous. Answered any queries we had and made the whole process very easy, my son loves his new trek bike and we will certainly be back for more with a family of 10 kids and all of them being into there bikes it could cost me a fortune.
Took a drive up to see the team as new tyres were required for my push-iron, didn’t fancy ordering online and wanted to ask advice at the same time.
The shop had a clean, well lit feel even though it’s packed with lots of shiny stuff to look at.
I had no idea about different types of tyre and after a friendly chat with Alex (sound bloke!) he found me exactly what I needed. Didn’t try and hard sell the most expensive ones on the shelf but listened to what I was saying and got me exactly what I needed. They had to be ordered in but that was not a problem as I respected his professionalism and was more than happy to drive back up to collect and I picked up another couple of bits whilst in store. I will return to this store in future for any spare or repairs.
Good friendly service all around and I would recommend giving them a try if you haven’t already. Thanks Big Bear 🐻
Just received back my two Procal9 after enhanced service on both. Went out riding and they are both handling as good as new and delivered on time as usual. Well done Big Bear and all the staff at Pickering.
Oliver was very helpful and understanding of our needs. Whilst upon walking into the shop I felt that Big Bear Bikes would not be able to cater for our needs, the staff and the owner discussed our budget and they did in fact supply two e bikes within budget.
The service team are always so obliging and helpful freely giving advice and ideas on how to solve problems.
Got what we wanted as there was not a member of sales team available a technician from work shop attended to us , he was unbelievably helpful to our needs as it was very late in day we could not take the bike then but it was ready 9.30 the next day and staff were so polite and attentive a different experience to the shop we went to in thirsk would recommend
Prompt service and helpful advice about innertubes for a wheelchair. Fitting of one tyre undertaken. Spare innertubes ordered as non standard.