Customer Testimonials
Great range and knowledgeable friendly staff.
Very friendly and helpful when purchasing a bike
Very helpful
Everything! There truly was no part of the buying experience that I could fault.
Great selection of bikes.
Fantastic quality.
Customer service second to none. All very friendly and knowledgeable.
Quality products and excellent service
I've had two bikes serviced recently. Good communication, fair pricing. Great standard of technical knowledge and work. Immmaculate cleaning work.
Well stocked. Knowledgeable staff. Private area for test rides.
Great service explained everything the did
Friendly staff service. Goods ordered arrived within a few days
Friendly and very helpful staff with a wide range of knowledge to help you out .
A wide range of bikes and equipment available and the staff give you an honest opinion on the products they sell.
Also used the bike service centre, very thorough and again helpful staff.
Great range of products, friendly and knowledgeable customer service and a quick turnaround.
Excellent service and advice with it. Brilliant t
I dealt with Alex after calling in to big bear for a look around, I didn’t know what I was looking for and Alex talked me through some bikes I liked the look of. He’s a very knowledgeable member of the team and I’ll definitely come back. Over the moon with the orbea rise I purchased looking forward to getting out on it. Thanks again First name removed
Always friendly, welcoming & great knowledge of products, alsomake a good coffee !
Great products, fantastic team with amazing customer service. The guys were all awesome, keen to help and spend time with me deciding what bike options would be best for me. Whole team knowledgable and happy to chat bikes and special thanks to Mike. Nothing felt like too much trouble. He spent loads of time with me building the bike and when it arrived ensuring it was set up perfect for me. Will definitely buy again and wish the team well.
Very helpful staff.
Very good service and help. Lots of bikes though I knew exactly what I wanted. Good parking.
Great bikes to look at and sit on.
Even a demo around the car park to get a feel of the bike.
Excellent customer service.
Price match
Good selection. Knowledgeable staff
Everyone is always friendly and helpful / knowledgeable.
I had an issue with a rim which they dealt with through a warranty replacement.
My bike was also recently in for a service and came out like new.
Really friendly and professional, knew lots of information. Oliver pleasure to talk to and buy from. Would strongly recommend if your looking for a new bike.
Friendly professional service.
Friendly & helpful staff
There is a great selection of bikes that you can have a go on. Staff are friendly and approachable. I wasn't approached by the the staff just a friendly hello and the usual friendly ,,"if you need any help just ask" comment which I like. No pushy sales. Great people to talk to. Alistair helped me along the way.
I'm one of those people who know what I like and the knowledge of Alistair helped guide me to the bike just right.
We were recommended to you by two friends and we were not disappointed. We received astute, wise advice for our way forward with choosing an ebike, did a short test ride round Pickering, and we cannot fault the service we received when we picked up our bikes a fortnight later. We are very delighted with them and will return for their 6/8 week check when we have ridden them in.
The staff are excellent, very knowledgeable, not at all pushy and most importantly listen to the needs of the customer. They also cater the entire range of cyclists from "lycra road warrriors" to "weekend wobblers"
Very professional, attentive and understanding
Fantastic service with clear updates all the way through the service of my two e mountain bikes. I really felt that my bikes were in the best possible hands.
Would recommend the service and staff. Excellent