Customer Testimonials
Knowledge was good from all staff. Very helpful
We got exactly what we were told we would get and on time thank you
Hi
I was just talking to my wife last night about leaving a review about Big Bear bikes, I currently work in food retail and Foodservice sector. Our mission is to always wow our customers, not just in terms of product quality, but all our interactions, Technical, Continuous improvement, NPD etc. Our customers tell us we are great to deal with. Anyway, the point is Big Bear Wow'd me. You really do a great job with customer service. Alasdair was great from start to finish. I'm sure the cycle to work scheme can be daunting to people that have not done it before, well turned out to be straight forward.
My wife will be buying a bike shortly too, we both said we would use Big Bear for that. We even said if we buying anything cycle wise we would take the short trip from Whitby to your shop.
Keep up the great work.
Very helpful and considerate. Good after sales customer service.
I loved how happy to help you were and I love my new bike
The repair shop did an excellent repair and service on the bike. Very helpful and communicated throughout the warranty work with Sram.
Richard was incredibly helpful with my problem. Went above and beyond with my repair. Top team member
Excellent service which saved my mtb holiday in Dalby!
Just picked up my new Trek electric bike. Mike was excellent in explaining all the details and technical information. He made the experience enjoyable and personal to me to help get me started. Thank you BBB
Very friendly and knowledgeable staff willing to help with an queries on purchasing your dream bike.
you seem to carry all the latest products and the staff are very helpful and friendly indeed collected my new bike on the 12th and the guy went through everything with me .
Fab bikes. Excellent services. Quick and informative replies via email and phone and excellent face to face service in the shop.
Seems a well run friendly shop, everyone was super helpful.
The guys at big bear bike are very friendly and have plenty of time to speck to there customers I've just had some repairs on my bike they kept me informed evry step of the way I would recommend to anyone that needs repairs or in the market of a new bike or accessories give these guy a shout they have plenty on display 👌
Very helpful friendly staff and good knowledge
The staff are very knowledgeable and always make time for customers
Very good range of bikes and very friendly sales team
Great service from Rich, this was from the moment he picked up the phone to handing the bike over. He kept me updated all the way through the process, nothing was too much trouble.
prompt and efficient service. very knowledgeable staff.
Brilliant, friendly service. The whole experience of buying my sons bike was simple and very welcoming.
Polite, quick & effeciant
Staff always happy to help and pass on useful information. Big thanks to Robbie today.
local
well staffed and well stocked shop
price match
Friendly and very knowledgeable advised on the right bike.
Great quality bike and lots of choices. Really easy to speak to staff as they are so helpful and knowledgeable . A great local business.
Very impressed by the genuine level of interest shown to my wife when she called to collect some bike parts & happened to mention that I had just undergone a knee replacement operation meant that I was finding it difficult to fully rotate the pedals on my bicycle. A very helpful member of staff informed her about a revolutionary Dutch invention which enabled people like myself to resume cycling by way of a system which shortens the crank at the top of each turn of the pedals on whichever side is affected by such surgery. This was just brilliant news to me & I fully intend visiting the shop myself to explore this idea further with a view to getting started.
Thanks so much for the invaluable help offered & the manner in which this was patiently explained.
The standard of the service shop is excellent and reasonableably priced
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All repairs required are fully explained by Richard
spot on personal service.
Friendly efficient service at a reasonable price
Just a great service with a wealth of knowledge.