Customer Testimonials
The team member who helped me find my bike was very knowledgeable and patient, answered all my questions and when I collected it took the time to chat me through all the functions and helped me get it in my car.
Highly recommend Big bear bikes.
Efficient friendly service
Everyone who works in the shop is so helpful and willing to talk through things. Used servicing and sales and have both been super helpful.
Thank you.
Professional service and always happy to help with good advice. They will also price match any genuine prices for other uk 🇬🇧 retailers.
Put a seat post on my bike and fitted mudguards, very happy with the Labour costs and Richard very helpful knowledgeable on setting up the bike for me.
Great place, great staff, great bikes
Excellent range. Well displayed, regularly refreshed. Always something new to choose from. Staff are always friendly and welcoming. Makes spending money a pleasure
Very good at what they do.
I was on holiday, and they were open & honest with the problems with my bike. And even though they needed to order parts, they got my bike ready for me as quickly as possible. …for the avoidance of doubt, and this was my fault - I took my bike to Halfords for a service before my holiday - what a complete waste of money that was - I couldn’t even cycle off the campsite we were staying at. Big Bear : 10 v’s Halfords : 0. Thank you!
Love the Mirider 20 bikes we bought, Ollie was very helpful and informative about the bikes, we are testing the bikes up in Scotland and we think they are great, cycling is much more enjoyable rather than a hard slog up steep hills, you also get a workout when not using power as the bike is slightly heavier than my other bike
Excellent service and communication from Big Bear Bikes. Unfortunately our plans changed and we were no longer able to go ahead with the bike tour, refund process was quick and efficient and we hope to work with them in the near future.
Great knowledge and helpful staff not just trying to upsell for the sake of it.
Great selection of equipment and clothing, lovely, friendly, knowledgeable staff
Olly, such a nice guy & knows the products
Excellent service and advice from great staff. Great choice at good prices
Brilliant service from start to finish..used the Cycle to Work scheme to purchase a Trek e mountain bike.Local supplier wanted to add 15% to the price of the bike to cover admin costs?! Spoke to Mike R at Big Bear explore situation I got the bike at normal cost and the bike was ordered the same day.When I went to collect the bike 10 days later Alastair was brilliant explained how everything worked discussed helmet choices what lubricants and cleaning equipment I should use. Great service highly recommended
All very helpful and friendly
Very pleased with the service and general tidy up of my bike.
Online price match and honest advice. Professional, well informed, polite and willing to dedicate time to customer service.
Best shop ever every thing you need under one roof most helpful people you will ever see vere welcoming just amazing
Ordered online for click and collect, got message to collect, so went to shop, item was there waiting, quick and easy, great service , really nice shop , helpful staff , turns out I’d ordered wrong size but the guy behind the counter sorted it for me no issue.
Great service and communication
Great guys - knowledgeable, professional and always happy to help
great service and staff
Friendly service.
Epic range of products available and the service is second to none. The attention, knowledge and advice provided by Adam was next level and ensured the process was slick, easy and entertaining. Nothing was a problem and he made sure I got everything I needed.
Always very helpful & not pushy,also like the idea that you can try the bikes before you buy.
Good range of products, clothing and bikes - friendly and knowledgeable staff.
Thanks Chris
Excellent workmanship and welcoming staff for service and repairs. Thank you.
Service and information about the bikes we bought was very good . Alistair was brilliant throughout keeping us informed about delivery and collection times and spent time explaining what worked best for both my wife and myself when buying the bikes we decided on .
Thanks to Big Bear bikes and Alistair👍