Customer Testimonials
On time ,polite , professional.
The quality of the bikes and the selection available is surprising. Bikes for every age, ability and wallet. Very helpful team with no pushy sales person. Just a great team who know and love bikes. Mike and the crew are brilliant. We picked ours up this week and have already ridden them. Fabulous.
We'll be back for the 6 week check.
See you then
Cheers
Sue and Geoff Sykes
My replacement part was ordered and arrived on time, professional and knowledgeable service.
I always have a good experience when I call in to big bear bike's. The staff are always very knowledgeable and extremely friendly and helpful .
Google search indicated that prices at Bike Bear Bikes were competitive. Had good response to my initial email, then helpful/informative conversation via phone regarding Trek Domane+ electric bikes. Certainly felt Big Bear Bike wanted to answer any questions to help you as a paying customer (unlike some bike shops I've tried over the years ! ).
Very happy to complete the purchase and collect the bike from your Pickering Shop.
Five stars ++++++.
Helpful staff who seem to have a great knowledge and experience about the products on display
Great staff.
Magic service all the staff very helpful I even travelled 280 round trip to let them work on my bike.
There is always a friendly and professional welcome at BB.
The service work undertaken on my road bike was excellent, the bike feels like it did when new!
Highly recommend BB for all your cycling needs
Great friendly staff and very help and efficient
The comprehensive stock and the ready help and advice, the friendly team.
A great selection of bikes for all of us getting a bike. Bikes built and tested, Alistair had excellent experience and knowledge for what we were looking for.
Great and friendly staff with fast customer service as always
Greeted instantly on arrival by happy staff.
Clean and tidy… presentation of bikes excellent.
Exceptional knowledge of bikes and total understanding of my needs.
Quick transaction made and left excited to ride my new bike taken home within an hour.
Great service, thank you.
Service and staff excellent service very pleased with the two bikes we bought
Excellent service everytime
..
Very friendly and knowledgeable staff, I had an excellent bike handover which was really detailed and all my questions answered.
Excellent stock of bikes at competitive prices. Mike dealt with my purchase and was very helpful. Great communication.
Speed knowledge and price
Purchased a bike in October from Big Bear, Very friendly knowledgeable and helpful staff, Nothing to much trouble,
Also recently helped a friend out who had a problem with his bike
Highly recommended
The service here was brilliant from start to finish. Staff very knowledgeable without being pushy ( special thanks to Oliver who we dealt with), good range of styles and prices and good after sales care. We will be returning for my wife a bike soon!
Recently had issue with my e-bike.
Richard was great, kept the price down regardless of how much time and effort this has taken.
Thrilled with the result, confident with the repair, happy with the price and delighted with the customer service. Thank you
Great friendly service, quality products.
Friendly very helpful informative people, fast fuss free over the phone purchase, 👍👍👍👍👍
Robyn was a polite and pleasant lad, again 👍👍👍👍👍 thanks for being there BIG BEAR 👌
Excellent friendly service
Friendly staff, no delays, good customer service, and they take cash, excellent job all round.
Really helpful and knowledgeable staff
Oliver was knowledgeable and nice to deal with. I felt like I was dealing with professionals and I like the 'local' feel of it
I would feel happy coming back for any help or advice
Excellent service friendly and knowledgeable staff