Customer Testimonials
The staff are always so friendly and helpful 👍🏻
Good price and helpful staff.
Great service to order and collect new bike
Richard and the service team were brilliant, I set them a task with my old pride and joy road bike but nothing was too much trouble, even my many phone calls requesting updates didn’t break their professionalism, BBB was a pleasure to deal with and I will be using them as my go to cycle store from now on.
On a side note it would be nice if they stocked more then just TREK / Bontrager but I understand they operate similar to a Giant or Specialized Concept store, that said they stock a great range of clothing and accessories too.
Great products and excellent helpful service from the team, specifically Rich and Oliver.
Superb service. Always very helpful. They definitely go the extra mile to help customers.
Helpful adviser, sold us what we needed not what he thought we needed, bike is everything I’d hoped it would be, would recommend to others and would come back again.
Great deal on ladies endura shorts, very comfy. Speedy service so all good, thanks
Excellent service. Not been for a while but still just as good.
Always a great selection and good advice from all!
Friendly and helpful. Went and found what I wanted. Thankyou
You have a great team with lots of knowledge of the products they are selling, happy to help with any problems, family atmosphere goes along way these days. You always get a warm welcome. It’s a pleasure to visit every time.
Friendly, knowledgeable & efficent
BBB provided me amazing customer service and resolved the issue on my bike in a timely manner.
Big Bear Bikes has a fantastic range of bikes, both manual and electric, Their sales and service staff are very attentive and understand their products well. I was deal with by Alistair who gave me the time to try out a number of electric bikes and explained about them in great detail. He was not pushy and at no time did I feel pressured to buy a bike. However, I did and am delighted with my choice.
FRIENDLY, KNOWLEDGEABLE AND EFFICIENT
Great selection of bikes with very helpful staff,
A smooth and easy transaction from start to finish
Pleasant, helpful and answer all questions
good range of quality products, certainly a good choice for the 3 items i wanted .the service was exceptional, the assistant going to a great deal of trouble to find the items that i wanted, and at prices which were good value. i have used all 3 items a lot in the last few days and i certainly have no complaints. many thanks all round!
Great service ,very helpful and ordered part required ,great turnround time and very happy with work done .
great service
Very good customer service.
Oliver was very polite, helpful & extremely knowledgeable. He wasn’t pushy & explained the differences between the models we looked at, we have ended up purchasing 3 bikes when we initially came in the shop for one. Thanks again Big Bear Bikes & Oliver
Very comprehensive range in stock and helpful and knowledgeable staff
Good advice and range of products, at a competitive price. Thanks very much.
Great service from Mike. Many thanks Antony Jenkins
Very friendly and helpful business. A test ride was arranged while I waited and then, after purchasing a bike, it was prepped and ready for collection in a couple of hours. After riding home I found I had a faulty inner tube (it had split along a seam, so nothing the bike shop could have done) and a replacement tube was supplied FOC without query.
The shop also has a great selection bike accessories.
G'day boys,
As always amazing service!! Thank you
Always a friendly greeting and time to chat.
David and all his staff are worth the trip out!
Good range of products, knowledgeable staff