Customer Testimonials
Very knowledgeable team, nothing too much trouble & you don’t feel under any time pressure whilst taking a look around, nor during a buying process.
Ample selection of bikes & availability to test ride them too.
It’s not just about the bikes as they also have a good selection of clothing & accessories.
Awesome service, they managed to get my Trek Rail serviced at short notice while I had a coffee in the town.
Feels like riding a new bike.
Thanks guys
Always have been extremely helpful whenever I have been in shop.
The repairs were done as requested and for a good price. Thanks
Even though the wrong colour bike was ordered and on eluvery the wrong bike was initially delivered big bear bike Staff quickly resolved the issue and we are very happy with the bikes
Great choice and knowledgeable staff
Will definitley be using them again Very helpful about bike insurance
We had a nice experience they where very good with customer service,
I had Alistair as my sales assistant. He was professional and polite. He was able to answer any questions or queries I had about the bikes I was looking at. Within an hour I found a bike a liked with his assistance and had it in order. I went to collect the bike a couple of weeks later, and Alistair again, was very helpful. He set the bike up to match my height and weight and gave me advice on how to care for the bike going forward. Will definitely use this store again in the future.
Great friendly service as always great shop nearly always has everything in I need highly recommend this shop
Good quality products coupled with professional, yet friendly service.
Friendly service, not pushy
You have a large range of products, and good services.
The very friendly expert advice you get is second to none.
Buy my Trek bikes and have them serviced at Big Bear Bikes.
Been really well looked after for a number of years now.
Always a pleasure to visit the shop.
We have to say a HUGE THANKS to Rich for his amazing knowledge,patience giving us lots of time allowing us to ask so many questions he has been Brilliant. He has a Great sense of humour it’s lovely to met a great lad.
The team went overboard with the changes we made right at the last minute and did a great job.
“Genevieve” is going well and I’m looking forward to lots of adventures.
Thank you to all at Big Bear Bikes.
Good quality products and service excellent
Quick efficient service
Good service. Friendly staff.
Excellent customer service, really good staff
Good service
The expertise, Mike was the person who assisted me, his knowledge was very helpful, top notch tips in how to maintain the bike etc. thanks Mike
Friendly and honest service.
Excellent selection of bikes and gear, very friendly and knowledgeable staff
The shop is well stocked and all the staff are are ver informative on all items making it a pleasure to use there services
Great service very helpful. Told me if i have any problems with the bike, don't hesitaite to call us. Great value for the price!!!
Staff invariably pleasant, efficient and welcoming. Would recommend sales and service departments.
Great handover and explanation of the features of the e-bike.
Good service
I’m pleased with what I bought thank you
Staff where helpful and my order came within a few days.
Communication
Technically competent
Lovely shop