Customer Testimonials
Good range of bikes and other products. Staff attentive and helpful.
Great knowledge and advice
Great selection of bikes and great service.
Friendly and knowledgeable staff, excellent service
Quick response to my request for repair/ replacement to a broken part on my electric assisted bike. It was great that they had the part in stock which meant that I could still take my bike away on holiday. All the staff are always very welcoming and helpful.
Fantastic customer service with very friendly and expertise knowledge, im so so happy with my recent order cant express how happy i am with it, everything i could of ever asked for and built to perfection. I recommend big bear bikes to anyone looking for a bike whether its just starting out or if your already a rider they have the big boy bikes! Thanks again guys! Kind regards, Dan.
Friendly helpful efficient service from buying my bike to having a service.
The knowledge was given by people passionate about the sport.
Friendly and knowledgeable
Great bikes at a price not to be beaten the staff are all very friendly and knowledgeable..nothing for them was too much trouble they were all genuinely enthusiastic all in all a credit to you
Fabulous staff and owner very knowledgeable and helpful couldn’t do enough to help with all my needs.
Olley, mike and mark worked very hard to make sure my new bike was perfect.
I had the bike hand delivered to my door by a big bear staff member and a in-depth handover
Perfect thanks again.
Lovely staff who are all really and nice products
A very friendly and professional service every time.
I like Endura clothing and Trek bikes.
Best bike shop in Yorkshire.
All staff are friendly helpful.and courteous. Quick efficient service.
Loads of choice, great advice with no pressure! What’s not to like?
My experience at Big Bear bikes was absolutely excellent with all staff been extremely helpful and the customer from Oliver especially was absolutely making it a very welcoming experience and if only I had been certain about which bike to choose and would certainly like to choose Big Bear to make a purchase based on my experience
Kind Regards
First name removed
Welcoming, helpful and knowledgeable staff. Brought my bike in for service and an issue with front ring, was called by Harry and given an appraisal of works required on the bike. Furthermore, was told when the bike was going to be ready when handing the bike over and received text and email informing the works were complete and ready for collection, important information when you are planning your next ride!
Excellent professional quality service and first class help in selecting the correct bike for me from there huge range.
Brought our ebikes for a service very friendly staff work carried out within 2 hours excellent service very satisfiedc
Top product combined with top service equals both referrals and repeat customers - I’ll be back !
Quailty service and repair, kept up to date at all times and friendly knowledgeable staff
Friendly And Knowledgeable
A great bike shop with top quality products and awesome staff. It means a lot to be able to make an actual visit to try bikes, rather than simply ordering online.
The staff are all friendly & helpful and always seem to have time to answer questions.
Just a cracking place to buy bikes & bike gear!
Great service and all staff were very helpful. Would definitely recommend Big Bear Bikes.
From start to finish Alistair has been very helpful and very accommodating, we have dealt with Big Bear Bikes for a number of years and wouldn't hesitate in recommending them.
The staff are always friendly, efficient and knowledgeable.
wide range, knowledgeable staff, good value products
All the BBB team , whether sales or work shop, know their products and options appropriate.
Customers get to know and trust the BBB folks, can see a wide range of quality products to compare and crucially feel/inspect before buying at competitive rates.
A good retail experience.
Staff are great, very knowledgeable and helpful. I love visiting the shop to see the latest bikes and accessories..... there is a good vibe about the place.
I had my e-bike bike serviced with you last week to keep it running smoothly, job was great with one exception - the battery hadn't been charged which I think should be standard practice on a service especially as id come from Northallerton to collect the bike to then go on to Dalby for a ride.
Oliver was very friendly and helpful