Customer Testimonials
Great choice of bikes at very competitive prices and staff are very knowledgeable and friendly
Quality products, good helpful induction about the bike , answered all questions. Polite staff, recommended
Great service from Alister as always, great range of products and great support 👍
Courteous, attentive, knowledgeable staff. Worth travelling to get such a great service.
The bikes we bought (Trek Powerfly 5 and Trek Allant 7+) are fantastic and exactly what we wanted. The guidance offered by Alistair was excellent.
After a bit of a dip the bike servicing is now very good indeed. The shop is always friendly. The pricing is reasonable and unlike some other repair shops I trust them to do only what’s necessary and not charge for parts which are not needed. I would certainly recommend them for both new bike and for servicing. They have a good array of bike equipment. I would like to by a bike camera but they don’t stock them at present.
Excellent service and very friendly staff, would 100% recommend.
Many thanks
Wayne roberts
Staff are both knowledgeable and friendly.
Lovely staff helpful and friendly. Lovely bike trek by Rally.
Great bike shop ! All very nice people very knowledgeable and friendly. Will recommend the shop to my friends and family.
Hi
I recently bought a new Trek Rail 9 from Big Bear
Excellent service from Richard. Who explained all I needed to know about the bike. Thanks to to build guys who turned it around in quick time
All in all fantastic service
And a great price 😁
Consistantly good. Friendly, polite service from all staff.
Great service to complement an excellent range of products.
Loads of models to choose from friendly and helpful service very pleased with my bike
Great selection of kit at reasonable prices.
Staff knowledgeable and polite.
Shop at Pickering well set out with some great deals available.
Lots of experience and expertise, looked after very well and made to feel welcome and valued. Very happy with the choices and options we purchased. Always felt the whole experience was led by our needs rather than sales. Never promised anything that could not be delivered and communication was excellent. Insightful service, right down to tips and tricks on keeping our new ebikes upright and safe in the back of our van. Very highly recommend. Thanks to the whole team and Alistair in particular who handled our purchases.
Good products friendly helpful informative staff
Great customer service very friendly and helpful staff and products are of the best quality and prepared to high standard!
Best price and fast delivery. Communication with the BBB sales team on my purchase tracking also easy and quick
Good quality products, knowledgeable friendly patient helpful staff
Great variety of bikes and equipment, and your staff are absolutely fantastic, very helpful not pushy and very knowledgeable, giving great advice for what you need.
Always really friendly and efficient
Quick response to enquiries. Fast delivery.
Mostly that you are a respected UK store.
Everyone was very helpful and friendly in the store regardless of whether treating a biking expert or not!
The bike was ready for me to collect well within the time frame suggested and I am loving riding it.
Thank you so much for all your help and advice.
Rebekah
Always a good range of spares in stock and very friendly staff. First class shop.
Excellent service ,excellent products,Thankyou big bear bikes 👍
Quality and the after care is more important for me.
Wide range if bikes , friendly staff whi rake time with customers.
Excellent customer service and knowledgeable staff and a great variety of bikes