Customer Testimonials
Quick and friendly service
Fantastic service - thank you.
I really appreciated Richard's expert advice and the speedy service of my bike by the workshop team.
The whole process of buying my new bike was so efficient and helpful. Oliver in Pickering was fantastic. He talked us through all the options on the e-bike I was looking for and gave us so much information. He was brilliant
Bought my first e-bike Saturday form Big Bear Bikes & the service I received was second to none from picking the right bike,,right up to collecting yesterday,Mike was very helpful all the way through the process & even set up the suspension ect for me.If anyone is looking at getting a new bike,BBB are the best to deal with.
Fantastic service as usual, called in the weekend as eBike not functioning. Took in Tuesday moring and sort within the day! Very helpful, very good service!
Great selection of bikes and great customer service.
It's a lovely shop
Alistair provided me with a good mug of coffee on arrival, after a good catch up natter picked
up a good set of pedals I was after at a good price, sorted.
Then had a laugh with Dave looking at his Jimmy big wheels and all
Great shop great choice great staff very patient and very knowledgeable wouldn’t buy my bikes anywhere else.
Friendly helpful staff
Great knowledge and customer service from the team. A fantastic display of bikes available and range of products to view. The team were so willing to help and answer questions.
It was a brilliant customer experience and I would definitely recommend
Very helpful and a smile 😊
All the staff were extremely helpful, nothing seemed as though it was too much trouble and all my questions were answered. I liked the fact that I was not pushed into a purchase. Mike seemed extremely knowledgeable about the products in the shop and what I could order. I was recommended to Big Bear Bikes by friends who have purchased from you and I have not been disappointed. Big thumbs up to Mike and your staff.
As always friendly help and service, not just sell a bike an run like so many these days. Many thanks to the team again for professional and friendly advise with getting more out of electric Bike.
All the staff are outstanding in their quality of service and always happy to chat and give sound advice great products and whatt I like most your happy to price match which is great and gets me to the shop
Polite friendly service from all staff, answered all questions I had about my purchase professionally and honestly
Good detailed printed report as to the condition of the bike, especially chain and sprockets. Kept informed when there was a small problem sourcing one of the components. Easy parking to deliver/collect bikes.
Friendly and knowledgeable sales staff. Lots of bikes to choose from.
Very Helpful and fast friendly service
Bought a Trek mountain bike. Bike is excellent. Sales man, Olly, was spot on. Really helpful, very knowledgeable and set the bike up for me.
Excellent sales team. They know the products well but are not pushy and let you take your time and work within your budget.
Sales man who helped us was very helpful and got my little boy fitted for a cycle helmet.
Wide range of accessories displayed in the showroom and staff on hand to give advice.
Bike service done efficiently and feedback given. 👍
Good advice given and time taken to explain, test ride and to purchase. Staff pleasant and knowledgeable. Good experience.
Oliver was excellent in all aspects of my purchase.
Great, friendly service and very knowlegeable staff. Nicely stocked shop to spend hours of browsing.
Excellent friendly sales service.
Required bike built at short notice enable me to try and buy before I left on holiday.
Great products, great staff and very helpful
Great service from knowledgeable friendly staff
Great products and fantastic Customer Service
Professional staff and friendly service