Customer Testimonials
High quality product and great customer service
Very professional from start to finish, pleasure to deal with.
Always a pleasure to go to Big Bear Bikes.
Very friendly knowledgeable staff.
Quality bikes and accessories.
Highlr recommend 👍
Great bikes and knowledgeable staff
Just would like to say a very big thank you to Richard on the service side for sorting out my trek Dual sport 3 gears out.
Andy Pickering
Extremely helpful, professional and friendly service. Listened to requirements and made practical suggestions. Never pushy for a sale. Efficient ordering process and delivery within specified time. On collection inducted to new bike (Trek Allant 5) and fitting of Thule tow bar rack. Reassurance of after care and servicing as required. A pleasure to do business with Big Bear Bikes.
Very personal and friendly service.
Based on 1st service,(complementary).
Completed quickly, on time, great communication via system text / email and summary of work done.
This is why I buy from physical stores and not online.
Excellent service, friendly and helpful sales team.....lovely bikes, very pleased.
I was recommended to you by a friend. It was a good move - I knew little about electric mountain bikes but your shop staff member I dealt with called Oliver was very helpful to a beginner like me, taking time to explain details to me, make recommendations without appearing "pushy". I did buy a bike, took delivery this week & again Oliver took time to explain & set up the bike for me. I am now looking forward to using the bike & confident I have support from Big Bear Bikes if I need help. Thank You Stuart Cariss
Mike was very friendly & knowledgeable about the products available, very goi service. thank you
Efficient and friendly service. Thanks
We saw both your sales staff ( Mike and Oliver ) on two separate visit and both gave us their full attention, listened to our requirements and offered us bikes that met our needs. There was no pressure from them to make a sale and although on this occasion we did not purchase they understood why and are very happy to see us again in he future when I will be ready to purchase.
Than you - a good shop and a very satisfactory experience
Paul May
Helpful staff and good choice of products
Good range of stock and good customer to staff ratio. Good personal service
Good after sales service,any problems solved swiftly by helpful staff.on shop floor and workshop.Always welcoming and friendly.👍
Excellent cutomer service would certainly recommend to others....
Quality products and informed and enthusiastic staff
We were really impressed with the service we had, Oliver was so helpful when l was choosing an electric bike, especially as l had recently had back surgery so with his help l have bought a bike to suit my needs, when l came back to actually go ahead with the sale Oliver was just as helpful with all the accessories l wanted, the bike is going to be delivered tomorrow and looking forward to enjoying my cycling once more, we would recommend Big Bear Bikes to anyone looking for a new bike, A big thank you to Oliver and staff, BARRY .
I love the trekking 4 lowstep I bought, Mike was fantastic with me, explained everything about the bike and was great with all the questions I had about the safety off the batteries and how to use the bike, he also set it to correct seat height for me and gave advice on how to stop correctly, I will recommending big bear to everyone, thank you, I love my bike
Very helpful with everything and on time with delivery.
Really happy with the service from Big bear bikes, great products and advice.
Thanks very much.
Very good advice and support during the sales process. Oliver was very helpful.
Friendly helpful, and knowledgeable. Didn’t bat an eyelid at an elderley Granny coming in to buy an e bike! No hard sell, thank goodness. Plenty of bikes to look at and a large car park to try the bikes. Excellent all round, matching prices from elsewhere was the deciding factor. Would also much rather buy from a proper bike shop than on line, although that was useful for a first time e bike buyer to do research.
Fantastic service from both Mike and Alister, no pressure just good sound advice and recommendations to meet my needs. I can spend ages pondering in bike shops and I’ve been to a fair few , but this is the best…. Beautiful shop well presented ….and will compete with other shops which was great for what was a sizeable purchase for me. Well done guys..!!!!
Impressive selection of cycles, clothing and equipment. Friendly, informed staff
Great bike and excellent service
very helpful friendly staff and great quality cycle and equipment for sale.
easy access with car park.
We had excellent service from Oliver who was very informative about the e bike I purchased. Very impressed with both the products and the service we received.
Frindly,engaging and informative