Customer Testimonials
Friendly helpful response. Quick same day repair to snapped gear cable.
Quality products
Customer service was gold standard
Exceptional service very friendly staff, highly recommended them
We thought Alistair the salesman we dealt with was knowledgeable and friendly and very professional. He is an asset to the company.
Friendly knowledgeable staff who know the local area well.
Great service always at big bear bikes
Very knowledgeable and helpful staff. High quality products.
Excellent service as always, all the team is great and always there to help with anything. Very knowledgeable and alwaysvpolite and well manared.
First class services. Can’t fault Big Bear in any way. Will always be my go to Cycle Shop.
Very friendly and professional staff
Very friendly and helpful. For looking for the right bike
Great Service and knowledgeable staff
Great bikes and knowledgeable staff.
Fab product and absolute first class advice and support from Mike.
Bought 2 trek bikes and we are so happy with them. Mike went through all the info and there’s a lot to learn!! Especially being a novice to the electric bike scene.
Will definitely recommend this company to friends who are interested in electric bikes.
Excellent service, extremely helpful staff and quality product!
Recently purchased a Trek Slash 9.8 xt, really happy with the whole process.
Highly recommend!
I had a 6 hour round trip to get to Big Bear Bike's and back home and it was well worth the trip. I thought the service that i received was 1st class. Mike really looked after me diligently. I had to bring my dog with me. But, it was no trouble for one member of the team to watch her while i went for a short test ride. Then Harry put some accessories on my bike. I'd like to say a special thank you to Richard who took time out to speak to me about road and cyclo cross racing. Then we chatted about our own personal stories. Nothing was too much trouble and i never felt rushed. The team are a credit to the owners. I would highly recommend Big Bear Bike's to anyone looking to buy a bike or accessories.
Fantastic range and prices.oliver was extremely helpful with advice on buying my son's first pedal bike.
Sorted out my problem efficiently and good feedback
Friendly helpful and knowledgeable staff.
Excellent customer service, knowledgeable and helpful staff. Excellent product at good value. Good after sales service.
Bike is just what I was looking for And service was great
Thanks
Professional staff and friendly service
Quick and friendly service
Fantastic service - thank you.
I really appreciated Richard's expert advice and the speedy service of my bike by the workshop team.
The whole process of buying my new bike was so efficient and helpful. Oliver in Pickering was fantastic. He talked us through all the options on the e-bike I was looking for and gave us so much information. He was brilliant
Bought my first e-bike Saturday form Big Bear Bikes & the service I received was second to none from picking the right bike,,right up to collecting yesterday,Mike was very helpful all the way through the process & even set up the suspension ect for me.If anyone is looking at getting a new bike,BBB are the best to deal with.
Fantastic service as usual, called in the weekend as eBike not functioning. Took in Tuesday moring and sort within the day! Very helpful, very good service!
Great selection of bikes and great customer service.
Very pleased with service. As I did not know what I wanted regarding an e bike, I was prepared to spend more but taking Olivers advice I got the right bike for what I needed and only paid what was needed not what I was prepared to. Also very pleased with my new bike. Thank you