Customer Testimonials
Excellent customer service, good product knowledge by staff, took their time to help us choose the right bikes. No hard sell.
Took my Trek Fuel EXE for warranty work even though bike not bought from them they had no problem carrying out the warranty work and provided an excellent service. Would highly recommend Big Bear Bikes
Good customer service. Not patronising, Helpful and understanding of customer needs.
Friendly expert service. And a nice shop!
Bought an e-bike from Big Bear Bikes in 2020 and can't fault this shop. Service is excellent and they don't fob you off like some retailers do. I would happily recommend BBB's to anyone.
Cheerful staff
I was treated with friendliness and courtesy throughout my transaction.
All the staff were extremely knowledgeable helpful with any queries I had.
Anyone wanting to buy a cycle of any discription will not do better Than Big Bear Bikes.
Highly recommend them.
Malc Simms
Very helpful friendly staff, always willing to offer help and provide guidance. Thanks to big bear bikes..
Very friendly and down to Earth staff
Good products, professional and friendly staff/service
From initial enquiry through to carrying out maintenance work on the bikes we've subsequently bought from them, the service received from the very knowledgeable and extremely helpful Big Bear Bikes team has always been outstanding....in fact the best service I've ever received from a bike shop so can highly recommend them to other cyclists, be they newbie or experienced riders
Thanks for the service
Amazing service every time
Great
I was impressed by the professionalism and helpfulness of the team. I bought my Trek Domane SL5 from Big Bear Bikes about 2 years ago and had no hesitation in contacting them with my latest request - despite living some 200+ miles away. Alistair looked after me on this occasion and was most helpful in going through the various details for my new bike. I have no reservations about recommending them to anyone looking for quality service from a team that clearly know their business and look after their customers.
always helpful knowledgeable and friendly
Products very good service excellent
Very helpful and great service.. Would certainly recommend them.
The sales people and their knowledge and patience ensuring the bike fits the rider and their expectations
Friendly, honest and local service.
Very helpful and courteous - great service from start to finish.
Prompt honest service and advice
Great service and huge choice of products.. Great to support local .
Great customer care and knowledge
Very helpful, knowledgeable and friendly staff. Alastair was great in helping me get my new bike set up how i needed it and offering suggestions on pedals, seats and shoes. He talked me through what i needed to know about the tyre pressures and how to dial my shocks for different use. I was reassuredhelp was just on the end of the phone if i needed it and that i could always pop in too.
When choosing a bike the staff helped me to try out different models until i decided what was best for me.
A really positive experience from start to finish!
As a Physio I am well aware the value of health and well being through enjoyable exercise, i would happily recommend BBB to all my patients to help them get started with cycling or forhelp and advice for more experienced cyclists.
Thank you
The store in Pickering had a great choice of bicycles. Mike looked after my granddaughter for the correct size of bicycle and she was able to test ride the bicycles. Mike advised her on which would be best suitable for her first adult bicycle. Picked the bicycle up and my granddaughter absolutely loves it. Thank you
Treated very well all through the process
The lads in the service department are very helpful, ordered me new parts for my bike as soon as I had explained the problem, ordered on tuesday and arrived by friday, I fitted the parts the following day and the bike is as good as new, thanks
The staff are so helpful as soon as you walk in. Very knowledgeable. I know nothing about bikes really but shop for my boys and I don’t feel uncomfortable or self conscious at all in this shop. Lovely people.
Knowledgeable, helpful, friendly, go the extra mile.