Customer Testimonials
Very friendly, approachable staff.
Great experience from ordering to receiving the bike.
Very good service from staff there was a small problem with indexing gears but I have solved it
The staff are very friendly & helpful. I dealt with Alex, Mike, Alistair & Olly. They also price matched the bike.
Very knowledgeable approachable staff. Great choice of products.
The Trek e-bike is excellent. Staff all extremely friendly and helpful.
Large range of bikes knowledgeable friendly helpful staff excellent service and after care .
Helpful and knowledgable but not pushy - all together top rate
Prompt, efficient, friendly service.
Pretty mint
Staff are very knowledgeable about each product and wether it suits my style of cycling. A great range of bikes and equipment. Maybe not the cheapest but still good quality.
Very friendly, helpful and knowledgeable staff.
Good stock in store. Friendly and knowledgeable staff.
Friendly and helpful staff.
Excellent quality and excellent customer service
Knowledgeable and friendly
Great bikes in Trek and friendly helpful service in Oliver and the staff
Very helpful advice and sizing of the bike I needed
I’m glad you had the bike in stock as I couldn’t find one anywhere! The delivery guy was very pleasant and friendly I felt sorry that he had to come so far but I’m very pleased with the build service and delivery. £150 seems steep but as a friend pointed out that was cheap considering the distance from your shop to my house.
I have found Big Bear employees to be friendly, knowledgeable and helpful, and the workshop to provide great service with repairs and parts
ollie was great to deal with, im in sales myself he is an asset to your business. i would recommend big bear bikes as the place to go.
Excellent service always helpful.
Good fast service , I dropped in on the off chance to get a new inner tube which I would have fitted but they were able to fit it for me there and then ,10 to 25 minutes and it was all done many thank .
All staff are helpful and friendly and shop is well laid out so you can find stuff easily
Top quality bikes available to test ride. Excellent customer service and friendly staff.
Very clean well set out premises with easy parking.
Will continue to use and support local buisness. Recommend a visit.
Your products, service and knowledge are first class
The staff were very knowledgeable and spent time making sure we were happy with our new bike.
Great up to date products and brands.
Impeccable service as always.
Alastair and Bobby along with the rest of the team are professional,,attentive,,timely and exemplary with both pre sales and after care detail.
Keep up the good work 10/10.
Always friendly and helpful, no hard sell and will do everything possible to make it right for the customer
I appreciate the friendly and helpful attitude of all the staff.
Good choices, great value sales and very friendly helpful staff.
More road bikes please!