Customer Testimonials
Oh my goodness where to start. Bikes in stock and charged ready for trying. Oliver was so helpful and nothing was too much trouble. They knew my lock would be on back order. Delivery was great. Not rushed at all. Emails replied to and telephone call re my bike being in stock. Just brilliant. I couldn’t get this locally. I didn’t want to spend that much but honestly it was so worth it. I hope you realise how good you are.
Great service, knowledge and just a genuine nice guy that sold us the bike
Great friendly staff, always have time to listen and offer advice when needed.
Freindly & helpful staffing!
Welcoming and knowledgeable staff in a well equipped and nicely presented retail experience.
Great range of bikes on display. Alex provided clear and helpful support without being too sales pushy. Great business and will n9 doubt return to upgrade the bike in 12 months. Faultless service. Thank you
Big bear bikes sorted out my trek rail that requires a new frame under warranty, and handled everything amazingly, all the lads are very helpful and knowledgeable about everything. I couldnt think of anything bad to say about how everything got handled. And all this was done for a bike that wasn’t directly bought from them. Excellent 5 star service
Staff are extremely knowledgeable and helpful
staff always friendly helpful and knowledgeable
Great service, advice was genuine, and there is no pushy sales - all really helpful.
Good staff
Good customer service & advice.
Very knowledgeable staff very friendly and helpful bike is like a new bike after having a service from big bear bikes why go any where else 😄
Big bear bikes, they carried out pre delivery inspection of my new Raleigh motus electric bike. Everything was checked out with great attention to detail at the handover to me. Bobby particularly spent time to explain all the main points of my new bike. Excellent service, I will definitely recommend and use them again, their facility in Pickering is brilliant, they have all the right expertise to deal with any bike problem’s quickly.
Thanks big bear bikes. Len..
Variety, friendliness
I always look forward to a visit to Big Bear Bikes.
All the staff are just the same whether your buying a new bike or just a tube of oil.
Friendly knowledgeable chat and advice.
Bought bikes and have them serviced there.
Highly recommended.
Look forward to my next visit.
Nothings ever a problem nice staff can't fault anything .
Absolutely fantastic service and advice. We are lucky to have a bike shop like this in our local area.
Friendly and helpful
Friendly, knowledgeable and professional service from the first email and call with the BBB team.
The approach and friendly service all the staff provide is fantastic. They are all to willing to answer any questions you may have in relation pedal cycles and riding. I would highly recommend anyone wishing to buy a bike or accessories. They will match cheaper prices found at other similar establishments
Mike is an excellent ambassador for BB
Great service and advice.
Delivered perfectly with extra helpful delivery.
Great company great staff Mike was brilliant start to finish was a pleasure doing business. Highly recommended 👍
Personal, friendly & knowledgeable service
I was happy with the service, even though the bike was at the warehouse , Mike went to collect the bike and it was built up and ready to go in less than two hours.
Really pleased with the friendly service and brilliant delivery including help with adjusting the bicycle.
Excellent customer service. The staff are all extremely knowledgeable but without the arrogance you find in some specialist shops, nothing is too much trouble for them.
Very friendly and knowledgeable team.
Great customer interactions no pressure sales and good advice.