Customer Testimonials
Every one of your sales and service staff is friendly, knowledgeable and helpful, making any visit a pleasure. My main purchase was a Trek Domane lt 54 road e-bike, and to me it`s the best thing since sliced bread!!
Good range of bikes and accessories at competitive prices. Very friendly helpful staff, always happy to spend time with you to make sure you're happy with your purchase. Have just bought my second bike here. Would recommend.
Called into the shop while we were on holiday looking for a new bike. The staff were very helpful and knowledgable. They helped me find the right bike and serviced it in time for me to take home. Very satisfied
Knowledgeable and friendly staff
Richard has been excellent throughout - picking up a warranty issue with my bike which was provided by Ashford Activ Cycles - he has taken great care of me and my bike. He has helped me secure a new frame and is currently building my new bike up. He has given me excellent advice and i look forward to seeing him later in the week when i collect my new bike.
Thank you Richard!
Staff are always ready to help, great customer service and very helpful. Good pricing and deals.
Very good products excellent service from Oliver. Really pleased with the bikes so far. Just one. Slight difference in my bike and my wife’s was hers had rear and front reflectors which mine didn’t have on and they are the same bikes. I was going to ring and mention this. Overall from going into big bear bikes just over 2wks ago and getting our bikes yesterday was it was 100%
Great service agajn today from the bbb workshop, highly recommended
Excellent customer service, knowledge and very helpful 👍
Amazing service, Mike was great at talking me through my options and showing me what was available. So happy with my new bike, thanks guys!
Oliver was extremely knowledgable and helpful for a, less than novice, rider!
Great customer service; nothing is too much trouble, Knowledgable team, Wide range of bikes and equipment to see and get advice about. Some of the best bike brands aavilable, including those with the latest innovative tech. After sales and workshop facilities first rate.
I loved the Personal Service I received. The Staff are very knowledgeable, kind and helpful. Oliver is definitely my Hero.
Alex was very attentive. I liked the fact that he listened to me and what I was looking for. He was very patient and ensure that I was happy with my purchase. The bike I wanted to test had faulty brakes, so Alex ensured they were fixed before I could give it a spin.
I didn't like the colour of the stickers so Alex has sorted it so that they will be changed to a colour that will compliment the bike.
Overall I am extremely happy with the service so far and will definitely return to the store for future purchases.
Great quality products and something for everyone. Good prices and very helpful friendly staff.
Great team in the workshop, always looking for the best options to get the bike back on the road.
Great repair on a twelve year old frame to reseat a new bottom bracket.
Reliable and friendly
Great team, very helpful, friendly and knowledgable who will go above and beyond to help.
Friendly enough
Knowledgeable, helpful, friendly, go the extra mile.
Excellent customer service, good product knowledge by staff, took their time to help us choose the right bikes. No hard sell.
Took my Trek Fuel EXE for warranty work even though bike not bought from them they had no problem carrying out the warranty work and provided an excellent service. Would highly recommend Big Bear Bikes
Good customer service. Not patronising, Helpful and understanding of customer needs.
Friendly expert service. And a nice shop!
Bought an e-bike from Big Bear Bikes in 2020 and can't fault this shop. Service is excellent and they don't fob you off like some retailers do. I would happily recommend BBB's to anyone.
Cheerful staff
I was treated with friendliness and courtesy throughout my transaction.
All the staff were extremely knowledgeable helpful with any queries I had.
Anyone wanting to buy a cycle of any discription will not do better Than Big Bear Bikes.
Highly recommend them.
Malc Simms
Very helpful friendly staff, always willing to offer help and provide guidance. Thanks to big bear bikes..
Very friendly and down to Earth staff
I have just had my electric bike serviced.
The gentleman that came could not have been more kind and helpful, to the extent, my husband will be buying an electric bike from you.
Thank you again.