Customer Testimonials
Very helpful and informative.
Came out with more than went in for
I am a 73 yr old man. I am fit and active for my age, attending a gym in Scarborough for various classes at least 5 days per week. I do have a weak left knee which I have to factor in to any exercise I take.
I decided to replace my byke with an electric one though I had no knowledge of them. My son Matthew has purchased 3 bykes from you and a friend at the gym is also a customer of yours so you were highly recommended to me.
I visited your store on 25th March 2023 and was attended to by Alex.. He quickly understood what I was looking for and provided me with all the information I needed to select the appropriate cycle. Alex treated me with complete professionalism and respect and I immediately felt confident in accepting his guidance and advice. having had a 'test ride' around the car park Alex then ordered my byke.I made a follow up visit on Tuesday 11th April when I had a test ride of my new byke. Alex made the necessary adjustments to ensure I was correctly seated etc. He gave me another through briefing on how to use the power and gears to best effect and I left the store feeling confident in starting out on my new byke.
Alex delivered my new byke to me today.
I feel confident about getting any further advice from Alex as I am sure I will need it in the next week or so until I get to grips with my new machine.
I am an old fashioned ex senior police officer who has a high expectation of customer service and Alex delivered that totally and completely. I feel sure that I am in good hands.
Alex who explained everything several times and listened to specific without up selling.
Thankyou. Sure I'll be back 😉
Mike & Bobby we’re knowledgeable & helpful.
I was buying my first ebike and they helped me choose and it was ready to ride home within 2 hours😀
Thank you guys
Name removed
Friendly knowledgeable staff and product was a great price.👍👍
Oliver was very helpful and knowledgeable about the bike he sold me.
Super helpful last minute tech assistance on faulty hub. Ordered , replaced and fitted next day. Top service
Speed and efficiency of staff. Friendly and fast- loved it.
Communication was something else. I had a call when I first placed my order, to make sure I had ordered the right size bike. I was told when it would be built, and when it would be delivered. And those dates were kept true throughout. Love the fact the bike came fully built. Top service.
Knowledgeably and friendly
From order to collection with no issues.
Knowledgeable and helpful staff with none of the "attitude" sometimes encountered in cycling shops.
I travel past other well known bike specialists and head to Big Bear because of the team who work there, first class.
Every time I come into the shop I am met by what I would describe as a family. The staff can’t do enough for you, The knowledge and skills are brilliant. The service superb, I will always go back time and time again. Why would I go anywhere else!
Friendly and professional
Great shop great friendly assistance and a wide range of equipment excellent shop 👌👌👌
Very organised. Friendly staff. Would defo come back.
Nice shop, friendly staff and decent prices!
Really pleased with the bike I bought, the staff were very friendly and helpful, very knowledgeable, a first class shop for mtb, I would highly recommend big bear bikes.
Great service, great selection of bikes and clothes. Able to try on Castelli!
Fantastic car parking and facilities
Super friendly
Great customer interactions no pressure sales and good advice.
Oh my goodness where to start. Bikes in stock and charged ready for trying. Oliver was so helpful and nothing was too much trouble. They knew my lock would be on back order. Delivery was great. Not rushed at all. Emails replied to and telephone call re my bike being in stock. Just brilliant. I couldn’t get this locally. I didn’t want to spend that much but honestly it was so worth it. I hope you realise how good you are.
Great service, knowledge and just a genuine nice guy that sold us the bike
Great friendly staff, always have time to listen and offer advice when needed.
Freindly & helpful staffing!
Welcoming and knowledgeable staff in a well equipped and nicely presented retail experience.
Great range of bikes on display. Alex provided clear and helpful support without being too sales pushy. Great business and will n9 doubt return to upgrade the bike in 12 months. Faultless service. Thank you
Big bear bikes sorted out my trek rail that requires a new frame under warranty, and handled everything amazingly, all the lads are very helpful and knowledgeable about everything. I couldnt think of anything bad to say about how everything got handled. And all this was done for a bike that wasn’t directly bought from them. Excellent 5 star service
Staff are extremely knowledgeable and helpful
staff always friendly helpful and knowledgeable
Very helpful staff, excellent service